General Manager

George Hotel; Crowmarsh Gifford, Dorchester On Thames; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Work-life balance

Bonus opportunities

Private healthcare

Life Insurance

Discounts on food

Discounts on accommodation

Job summary

The George Hotel in Dorchester-on-Thames, Oxfordshire, is seeking a General Manager to lead this historic property. You will be responsible for the day-to-day operation across accommodation, food & beverage, guest experience, people development, financial performance and compliance, working closely with the Coaching Inn Group.

You will drive a people‑first, commercially minded leadership style, ensuring exceptional service and memorable guest experiences while fostering a culture where the

Qualifications

• Experienced hotel or hospitality leader with senior management or General Manager experience.
• Commercially minded with budgets, KPIs, revenue and profitability.
• Guest focused with a passion for delivering memorable experiences.
• People oriented with a track record of developing teams.

Responsibilities

• Lead, inspire and develop a hotel team to create a positive working culture.
• Own the hotel’s financial and commercial performance, pursuing revenue and profitability growth.
• Deliver high standards across accommodation, food & beverage, and guest service.
• Uphold the group ethos of Hospitality from the Heart and maintain compliance.
• Build strong relationships with guests, suppliers and the local community.
• Coach your team and support career progression.
• Collaborate with the wider Coaching Inn Group to share best practice.

Skills

Hospitality leadership

Commercial acumen

People development

Guest service

Budget management

Job description

General Manager

The George Hotel, Dorchester-on-Thames, Oxfordshire

Salary: £42,000 - £45,000 depending on experience + Generous Bonus Scheme | Full-Time

The Opportunity

As General Manager, you’ll take overall responsibility for the successful operation of The George, leading the team, driving commercial performance and ensuring every guest receives an exceptional experience.

This is a hands‑on leadership role for someone who understands that great hospitality starts with great people. You’ll be visible, energetic and passionate about creating an environment where your team can thrive and guests feel genuinely welcomed.

You’ll have responsibility for the hotel’s day-to‑day operation acrossaccommodation, food and beverage, guest experience, people development, financial performance and compliance, working closely with the wider Coaching Inn Group team.

What we’re looking for

We’re looking for an experienced hotel or hospitality leader who can combine commercial acumen with genuine warmth and personality.

You will:

• Lead, inspire and develop a passionate hotel team, creating a positive and supportive working culture.
• Take ownership of the hotel’s financial and commercial performance, identifying opportunities to grow revenue and profitability.
• Deliver consistently high standards across accommodation, food, beverage and guest service.
• Ensure every guest experiences the Group’s“Hospitality from the Heart”ethos.
• Build strong relationships with guests, suppliers, local businesses and the surrounding community.
• Develop and coach your team, supporting their career progression and personal development.
• Maintain excellent operational, health & safety and compliance standards.
• Work collaboratively with the wider Coaching Inn Group to share best practice and maximise opportunities.
• Bring energy, creativity and fresh ideas while respecting the unique heritage and character of The George.

About you

You’ll be an accomplished hospitality professional with proven experience in a senior management or General Manager role, ideally within a hotel, coaching inn or premium hospitality environment.

A natural leader– someone who inspires people and leads from the front.

Commercially minded– confident managing budgets, KPIs, revenue and profitability.

Guest focused– passionate about delivering memorable experiences and exceptional service.

People orientated– committed to developing your team and creating a culture where people genuinely enjoy coming to work.

Hands-on and energetic– comfortable being visible across the hotel and getting involved wherever needed.

Authentic– someone who understands that great hospitality is about genuine connections, not simply processes.

Most importantly, you’ll have the personality, ambition and passion to make The George an outstanding place to stay, dine, work and visit.

Why The Coaching Inn Group?

Founded in 1996 by Kevin Charity, theCoaching Inn Groupbegan as a family-run business with an ambition to breathe new life into Britain’s historic inns and hotels.

Today, the Group operates43 unique properties across the UK, each celebrating its own heritage while providing the modern comforts today’s guests expect.

At the heart of everything we do is our ethos:“Hospitality from the Heart.”Our teams are treated as family, our communities as partners and our guests as old friends.

Our achievements include being recognised asUK’s Best Accommodation Operator at the 2025 Publican Awards, alongside Which? recognition and our position among the UK’s Top Employers.

Our benefits

We believe that looking after our people is just as important as looking after our guests. As part of the Coaching Inn Group, you’ll enjoy:

• Work-life balance– a genuine commitment to flexibility and working together as a team.
• Tronc scheme– 100% of gratuities distributed to our teams every week through TipJar.
• Bonus opportunities– generous monthly, quarterly and annual bonus schemes.
• 33 days’ holiday.
• Private healthcare and life insurance.
• Annual health and wellbeing grant.
• Up to 50% discount on foodacross our hotels.
• 50% discount on accommodation.
• Annual £1 stay offer.
• Award-winning career development programmes.
• Employee Assistance Programme and wellbeing support.

A storied hotel where history meets distinctive hospitality

The George Hotel is a truly special place. Dating back to1495, this beautiful historic coaching inn sits opposite the magnificent Dorchester Abbey in the picturesque Oxfordshire village of Dorchester-on-Thames.

With its gabled timber façade, oak beams, roaring fires and characterful galleried courtyard, The George beautifully combines centuries of history with elegant accommodation, seasonal modern British dining and warm, heartfelt hospitality.

Now, we’re looking for an exceptionalGeneral Managerto lead this unique hotel and take its next chapter to even greater heights.

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