Hotel Front Desk Attendant

Bighornlaw; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel is seeking a positive and professional hotel front desk agent to ensure an exceptional experience for every guest. This role involves checking in guests, managing inquiries, and coordinating with housekeeping, requiring strong customer service skills and a commitment to guest satisfaction.

Qualifications

• Comfortable handling telephone calls and stressful situations.
• Previous experience or working knowledge of reservation management systems and Microsoft Office.
• At least one year of hospitality industry experience as a hotel front desk agent or similar role preferred.

Responsibilities

• Greet, check-in, and check out guests; distribute keys and room assignments.
• Coordinate with housekeeping to ensure guest accommodations are ready.
• Handle customer complaints as necessary.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Education

High school diploma, GED, or equivalent

Tools

Reservation management systems

Microsoft Office

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has excellent communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today.

Responsibilities

1. Greet, check-in, and check out guests; distribute keys and room assignments; record credit card information
2. Coordinate with housekeeping to ensure guest accommodations are ready
3. Handle customer complaints as necessary
4. Maintain accurate guest account information
5. Manage incoming calls, online and in-person booking requests, and respond to guest inquiries regarding rates, availability, amenities, rewards programs, and special requests

Qualifications

• Previous experience or working knowledge of reservation management systems and Microsoft Office
• Comfortable handling telephone calls and stressful situations
• Strong customer service, interpersonal, organizational, and time management skills
• High school diploma, GED, or equivalent required
• At least one year of hospitality industry experience as a hotel front desk agent or similar role preferred

Compensation: $19 - $21 hourly

Talta Lodge is designed with the adventurer in mind. Built for all four seasons activities, from skiing to mountain biking, to fly fishing and hiking, the property is ideally located along the Little River with access points to the Stowe recreation path. Featuring gear storage, a pump track, indoor pool, and sauna, this hotel is your base camp for exploring Stowe, Vermont, and the surrounding area.