Hotel Duty Manager: Lead Shifts, Delight Guests

Premier Inn; Manchester; Presencial; GBP 11.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Guaranteed hours

Full training

Whitbread Benefits Card

Pension scheme

Discounts

Descripción de la vacante

Premier Inn is seeking a Duty Manager for the Manchester (Heaton Park) location. You will lead shifts across reception, housekeeping and restaurant to ensure guests have a great stay and your team has everything they need.

This role emphasizes hands-on leadership, guest focus, and daily operation management. You’ll be on the floor, guiding teams, resolving issues, and helping to maintain high service standards.

Formación

• Experience leading teams in busy customer-facing environments.
• Ability to coach and develop team members.
• Strong problem-solving and decision-making skills.

Responsabilidades

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Jump in to support different teams, from reception to the restaurant.
• Spot issues early and put them right.

Conocimientos

People leadership

Guest service

Decision making

Team collaboration

Calm under pressure

Descripción del empleo

Premier Inn is seeking a Duty Manager for the Manchester (Heaton Park) location. You will lead shifts across reception, housekeeping and restaurant to ensure guests have a great stay and your team has everything they need.

This role emphasizes hands-on leadership, guest focus, and daily operation management. You’ll be on the floor, guiding teams, resolving issues, and helping to maintain high service standards.