Hotel Duty Manager

Chewton Glen Hotel & Spa; New Milton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel is looking for a Duty Manager to ensure guest satisfaction and smooth operations. The role requires passion for hospitality, supervisory experience, and a clean driving license. Exceptional organizational skills and ability to multitask are essential to successfully manage all aspects of guest service.

Benefits

Meals included on duty

Accommodation available if required

Employee recognition awards

Cashback healthcare cover after probation

Continued career development

25% discount on all food and beverage

Discount on spa treatment and products

Refer a friend incentive

Team social events

Qualifications

• Previous experience in reception and/or food and beverage at supervisory level minimum.
• A full, clean driving license with a minimum of two years’ experience.

Responsibilities

• Ensure well-being of guests and maintain host presence.
• Handle guest requirements and complaints confidently.
• Attend briefings to learn about special occasions and VIP guests.

Skills

Confidence in dealing with guests

Decision making and accuracy

Organisational skills

Attention to detail

Communication

Job description

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

What's in it for you?

• Excellent salary + Tronc (non-contractual)
• Meals included on duty
• Accommodation available if required
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Check out behind the scenes here:https://www.instagram.com/chewtoncareers/

Duty Manager - About you

• Confidence in dealing with guests, managers and colleagues
• Enjoy making fast paced decisions with acuuracy and care
• Previous experience in reception and/or food and beverage at supervisory level minimum
• Drive and passion to seek out opportunities to go above and beyond for our guests
• Enthusiasm and passion for your work and communication with colleagues and adept at multitasking
• A keen eye for detail, organisational skills and a flexible attitude

A full, clean driving license with a minimum of two years’ experience is a non-negotiable requirement for this position.

Aim of the Duty Manager role

To ensure the well-being of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.

Key responsibilities of the Duty Manager:

• Ensuring you are prepared for every shift with faultless hotel knowledge
• Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
• To take ownership in welcoming and bidding farewell to all visitors in a warm and professional manner
• Ensuring all guests receive prompt service and guidance relating to their stay
• Be confident in handling guest requirements, special requests and complaints
• Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service
• Take ownership in the smooth running of all departments during your shift

If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.