Hotel - Duty Manager

Premier Inn; Nether Poppleton; On-site; GBP 12,398 - 19,286; Full time

Benefits offered by this job

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts

Job summary

Premier Inn York North West isSeeking a Duty Manager to lead a skilled team and ensure a welcoming, safe hotel environment. You’ll use your leadership, communication, and organisational skills to drive service standards and guest satisfaction.

With immediate start and a 37.5-hour week at York Business Park, this permanent role offers a clear career path in hospitality leadership, plus benefits and employee discounts through Whitbread.

Qualifications

• Experience in leadership roles, preferably in retail or service sectors.
• Proven ability to deliver outstanding customer experience and inspire teams.
• Immediate start with relevant leadership experience.

Responsibilities

• Lead a high-performing team to ensure smooth hotel operations and guest satisfaction.
• Maintain health and safety standards and ensure a safe working environment.
• Foster excellent guest experiences through strong communication and organisation.

Skills

Leadership

Communication

Team management

Customer service

Job description

Duty Manager - York North West Premier Inn

Come and be a Duty Manager at York North West Premier Inn

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £13.86 per hour (day shift)

CONTRACT TYPE: Permanent – we don’t do zero hours contracts!

HOURS: 37.5 hours a week

LOCATION: York Business Park, White Rose Cl, York YO26 6RL

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.
• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.
• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.
• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at York North West Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.