Lead Hotel Duty Manager - Guest Experience & Safety

Premier Inn; Nether Poppleton; On-site; GBP 11,020 - 19,286; Full time

Benefits offered by this job

Training and support

Whitbread Benefits Card

Pension and saving schemes

Discounts

Job summary

Premier Inn York North West is seeking a Duty Manager to lead a dedicated team, ensuring a warm, safe and brilliant hotel experience for every guest. You’ll draw on your leadership and prior retail or service management experience to keep standards high and guest satisfaction strong.

This permanent role is 37.5 hours per week with a day shift and pays up to £13.86 per hour. You’ll join a trusted brand that values development, teamwork, and delivering exceptional service.

Qualifications

• Experience in retail or other jobs where you have led people before.
• Ability to deliver outstanding customer experience and inspire others.
• Available for immediate start; leadership experience considered a plus.

Responsibilities

• Lead a reliable, high-performing team to ensure smooth hotel operations.
• Oversee health and safety standards and guest experience.
• Utilise leadership and communication skills to motivate staff and maintain service quality.

Skills

Leadership

Team management

Customer service

Communication

Job description

Premier Inn York North West is seeking a Duty Manager to lead a dedicated team, ensuring a warm, safe and brilliant hotel experience for every guest. You’ll draw on your leadership and prior retail or service management experience to keep standards high and guest satisfaction strong.

This permanent role is 37.5 hours per week with a day shift and pays up to £13.86 per hour. You’ll join a trusted brand that values development, teamwork, and delivering exceptional service.