Hotel Duty Manager

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A hospitality services provider in London is seeking an experienced Hotel Duty Manager to oversee daily operations, ensuring guest satisfaction and staff management across all departments. The ideal candidate has a background in hotel supervisory roles, strong customer service skills, and flexibility for varied shifts including weekends and holidays. This full-time, shift-based role offers a salary range of £30-£35K.

Qualifications

• Previous experience in a supervisory or managerial role within a hotel or hospitality environment.
• Professional appearance and communication.
• Knowledge of hotel systems preferred.

Responsibilities

• Oversee daily operations and ensure departments run efficiently.
• Act as main contact for guests and handle queries and complaints.
• Conduct routine inspections to ensure cleanliness and maintenance standards.

Skills

Strong customer service

Interpersonal skills

Leadership

Ability to work under pressure

Flexibility for varied shifts

Tools

Guestline

Microsoft Teams

Job description

Job Title: Hotel Duty Manager
Location: SE1, London
Reports to: General Manager / Operations Manager
Salary: £30-£35K [£14.43 to 16.82 p/hr] – 40hrs per week [5days per week]
Hours: Full-time, shift-based including weekends and holidays.
SOC- 1221
Job Summary:
We are seeking an experienced and proactive Duty Manager to oversee the day-to-day running of the hotel during assigned shifts. The Duty Manager ensures smooth operations across all departments, delivers excellent guest service, and handles any issues that arise, maintaining the highest standards of hospitality.
Key Responsibilities:
• Oversee the daily operations of the hotel, ensuring all departments are running efficiently
• Act as the main point of contact for guests, handling queries, complaints, and special requests-
• Supervising front desk and liaising housekeeping, food and beverage, and maintenance teams during shifts.
• Must maintain Guestline systems are always operating, including Newbridge in-room bar service is fully operational and self check-in Kiosks as well as in person check in. liaise with Access group for any system issues to minimize system issues.
• Ensure guest satisfaction by delivering prompt and effective solutions to problems
• Monitor hotel security, cctv, and entry points and health & safety procedures
• Conduct shift handovers and maintain effective communication with other managers.
• Assist in training and mentoring staff as needed. Reporting on staff performance.
• Handle card transactions (cashless hotel), banking, and reporting duties at the end of each shift via Rezlynx and Newbridge operating systems.
• Conduct routine inspections of the property to ensure cleanliness and maintenance standards, reporting to maintenance any issues in a timely manner
• Support the General Manager and senior team with operational tasks and projects
Requirements:
• Previous experience in a supervisory or managerial role within a hotel or hospitality environment
• Strong customer service and interpersonal skills
• Ability to lead a team and manage multiple tasks under pressure
• Professional appearance and communication
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays
• Knowledge of hotel systems (PMS) preferred- Guestline (Access Group)
• Must be able to use Microsoft Teams.
Desirable Skills:
• First Aid or Fire evacuation training
• Familiarity with local tourism and attractions
• Additional language skills