Hotel - Duty Manager

Whitbread PLC; Gillingham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension and saving schemes

Discounts on shops, travel, cinema, or

Career development path

Job summary

Premier Inn in Chatham/Gillingham (Victory Pier) is seeking a Duty Manager to lead a guest-focused team and ensure the hotel runs safely and brilliantly.

You will bring proven leadership, customer-service excellence, and the ability to manage busy shifts. This permanent role offers 16 hours a week with day shifts and a clear path for career development within Whitbread's Premier Inn network.

Qualifications

• Experience leading a team, preferably in retail.
• Ability to deliver outstanding customer experiences.
• Strong communication and organisational skills.

Responsibilities

• Lead a reliable, high-performing team to ensure smooth hotel operations.
• Oversee health and safety standards and guest experience.
• Manage day-to-day duties with effective shift leadership.

Skills

Leadership

Team management

Customer service

Job description

Duty Manager - Chatham/Gillingham (Victory Pier) Premier Inn

Come and be a Duty Manager at Premier Inn in Chatham/Gillingham (Victory Pier).

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £13.86 per hour (day shift)

CONTRACT TYPE: Permanent – we don’t do zero hours contracts!

HOURS: 16 hours a week

LOCATION: State the full address of the hotel here.

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you'll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.

• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.

• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at Chatham/Gillingham (Victory Pier) as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high-performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.