Hotel Duty Manager: Guest Experience Lead

Whitbread PLC; Gillingham; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Pension and saving schemes

Discounts on shops, travel, cinema, or

Career development path

Job summary

Premier Inn in Chatham/Gillingham (Victory Pier) is seeking a Duty Manager to lead a guest-focused team and ensure the hotel runs safely and brilliantly.

You will bring proven leadership, customer-service excellence, and the ability to manage busy shifts. This permanent role offers 16 hours a week with day shifts and a clear path for career development within Whitbread's Premier Inn network.

Qualifications

• Experience leading a team, preferably in retail.
• Ability to deliver outstanding customer experiences.
• Strong communication and organisational skills.

Responsibilities

• Lead a reliable, high-performing team to ensure smooth hotel operations.
• Oversee health and safety standards and guest experience.
• Manage day-to-day duties with effective shift leadership.

Skills

Leadership

Team management

Customer service

Job description

Premier Inn in Chatham/Gillingham (Victory Pier) is seeking a Duty Manager to lead a guest-focused team and ensure the hotel runs safely and brilliantly.

You will bring proven leadership, customer-service excellence, and the ability to manage busy shifts. This permanent role offers 16 hours a week with day shifts and a clear path for career development within Whitbread's Premier Inn network.