Hotel Director

Royal Caribbean Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading cruise line seeks a Hotel Director to oversee hotel operations onboard. This role involves maximizing performance across various departments, ensuring exceptional guest experiences, and driving key performance indicators. The ideal candidate will have extensive experience in luxury hospitality, strong leadership skills, and a relevant degree.

Qualifications

• Minimum of five years’ experience as a senior leader in a luxury hotel or cruise industry.
• Ability to lead with a global perspective in a diverse environment.
• Knowledge of business planning, resource allocation, and guest satisfaction techniques.

Responsibilities

• Oversee functions of Hotel Operations onboard the vessel.
• Accountable for driving positive results on company targets and KPIs.
• Manage day to day operations of all departments within Hotel Operations.

Skills

Communication

Problem Solving

Decision Making

Interpersonal Skills

Leadership

Education

Bachelor’s degree in hospitality management

Business administration or related field

Tools

Intermediate computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

· Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

· Exceptional communication, problem solving decision making and interpersonal skills.

· Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.

· Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

· Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

· Knowledge of policies and practices involved in the human resources function.

· Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

· Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.

· Intermediate computer software skills required.