Hostel - General Manager

JR United Kingdom; Slough; On-site; GBP 50,000 - 80,000; Full time

Job summary

Une entreprise innovante dans l'hôtellerie recherche un directeur général dynamique pour son hostel emblématique à Londres. Vous serez responsable des opérations quotidiennes, du leadership de l'équipe, et d'améliorer l'expérience client tout en garantissant le succès commercial de l'établissement. Si vous avez une passion pour l'hôtellerie et une expertise en gestion, cette opportunité est faite pour vous.

Benefits

Opportunités de développement à long terme

Environnement de travail innovant et dynamique

Rôle clé dans un concept de capsule hôtelier

Qualifications

• Expérience avérée dans la gestion de grands établissements hôteliers ou de hostels (300+ lits).
• Compétences en F&B, y compris développement de menus et contrôle de qualité.
• Esprit axé sur le client avec d'excellentes compétences en communication.

Responsibilities

• Diriger et inspirer une grande équipe opérationnelle.
• Gérer le budget et contrôler les coûts pour améliorer les revenus.
• Assurer une conformité totale avec la sécurité et la réglementation.

Skills

Leadership

Gestion opérationnelle

Gestion F&B

Expérience client

Gestion financière

Job description

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Zedwell Capsule Hostel is a bold and innovative hospitality concept located in the heart of Piccadilly Circus. With 990 capsules and direct Underground access, it offers guests a unique, minimalist, and restful stay in one of London’s busiest and most iconic locations.

Now partially open and continuing to grow, Zedwell combines smart design, operational efficiency, and a guest experience rooted in simplicity and well-being.

The Opportunity

We are seeking a dynamic, hands-on General Manager to lead the ongoing operations and development of this flagship property. You will be responsible for driving performance, enhancing the guest journey, and ensuring operational excellence as we scale up and optimise the full potential of the hostel.

This is a rare opportunity to take charge of one of the UK’s largest hostels, delivering high-volume operations while shaping a unique accommodation and F&B offering in the heart of central London.

Key Responsibilities

• Team Leadership: Lead, inspire, and support a large operational team. Oversee recruitment, development, and performance management to maintain a positive culture and high service standards.
• Operational Management: Oversee all day-to-day operations across front desk, housekeeping, maintenance, and F&B. Ensure a seamless, efficient, and guest-focused environment.
• Food & Beverage Oversight: Lead and grow the F&B operation, including café, bar, or self-service offerings. Focus on quality, profitability, and compliance with food safety and licensing regulations.
• Guest Experience: Maintain consistently high levels of guest satisfaction. Respond to feedback and lead initiatives to enhance the overall stay.
• Commercial Focus: Manage budgets, control costs, and drive revenue across all departments, including F&B. Monitor KPIs and implement performance improvements.
• Health & Safety Compliance: Ensure full compliance with all legal and safety requirements, including food hygiene, fire safety, and building regulations.
• Business Growth: Collaborate with senior management on commercial strategy, local partnerships, and initiatives to build brand presence and community engagement.

What We’re Looking For

• Proven experience managing large hostels or hotels (300+ beds), ideally with experience in scaling or post-opening operations.
• Strong leadership and operational skills in a fast-paced, high-volume environment.
• Demonstrated expertise in F&B management, including menu development, budgeting, and quality control.
• A guest-first mindset with excellent problem-solving and communication skills.
• Financial acumen and a results-driven approach.
• A hands-on, adaptable, and collaborative management style.
• Passion for hospitality, innovation, and creating memorable experiences.

Why Join Zedwell?

• Lead a standout property in one of London's most iconic locations.
• Play a key role in shaping and growing a pioneering capsule hospitality concept.
• Drive innovation in F&B and guest services within a high-profile site.
• Be part of a supportive, fast-moving hospitality team with strong growth potential.
• Access to long-term development opportunities within an ambitious and expanding brand.