Hostel Coordinator

Sanctuary Group; Ely; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave pro rata

Occupational sick pay

Contributory pension

Health and wellbeing support

Life insurance

Parental leave

Company-funded training

Flexible working

Inclusive culture

Job summary

Sanctuary Supported Living invites applications for a Specialist Project Worker (Hostel Co-ordinator role) at Maple Court, Waterbeach, Cambridge. You will lead a compassionate team supporting people experiencing homelessness, delivering high-quality, intensive support, managing staff rotas and ensuring tenancy sustainment.

We offer a generous rewards package, including extensive annual leave, sick pay, a contributory pension, training and flexible working options.

Qualifications

• Full Drivers License is required.
• NVQ3 in Health & Social Care, or be willing to work towards it.
• Proven experience of working with homelessness clients is essential.
• Housing-related support experience is desirable.
• Solid knowledge of housing management including rents, tenancies and health and safety.
• Good understanding of occupancy agreements.
• Ability to work on your own initiative and under pressure.

Responsibilities

• Provide support to encourage customers who have faced homelessness to maximise potential and independence.
• Ensure smooth operation of the service and promote it effectively.
• Work with staff and customers to deliver a high-quality, intensive support service.
• Manage a team of Project Workers.
• Recruit, develop and train staff within NVQ frameworks and run staff rotas.
• Oversee risk tools, assessments and personalised support plans.
• Liaise with staff to maintain tenancies and move-on objectives.
• Promote safe working practices through risk assessments.
• Complete and monitor health and safety checks within the service.

Skills

Full Drivers License

NVQ3 in Health & Social Care

Experience with homelessness clients

Housing management knowledge

Understanding occupancy agreements

Initiative and resilience

Education

NVQ3 in Health & Social Care

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 230013

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

£14.51 per hour

Full time 37.5 hours per week (Will consider job share)

Be the reason someone finds their footing

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Hostel Co-Ordinator to our vibrant homelessness service at Maple Court, Waddelow Road, Waterbeach, Cambridge, Cambridgeshire, CB25 9GF.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

The role of Specialist Project Worker will include:

• Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence.
• Ensuring the smooth running of the service, promoting the service effectively to others
• Working closely with staff and customers to deliver a high quality, intensive support service
• Managing a team of Project Workers
• Recruiting, developing, and training staff within appropriate legislative or NVQ frameworks and devising effective and well-run staff rotas
• Overseeing and monitoring the quality of risk tools, assessments, and personalised support plans
• Liaising with staff to ensure positive outcomes, with a focus on maintaining tenancies and move on objectives
• Promoting safe working practices by undertaking risk assessments to support, reduce or eliminate risks
• Completing and monitoring health and safety checks within the service

Skills and experiences:

• Full Drivers License required
• NVQ3 in Health & Social Care, or willing to work towards
• Proven experience of working with a similar customer group is essential
• Previous housing related support is desirable
• Sound knowledge of housing management including rents, tenancies and health and safety
• Good understanding of occupancy agreements
• The ability to work on your own initiative and to react effectively under pressure

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest?

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.