Host Leader - Reception Supervisor

Point A Hotels; Glasgow; On-site; GBP 30,000; Full time

Job summary

Point A Hotels seeks a Reception Host Leader for their Glasgow location. This role emphasizes staff development, customer experience, and leadership within a supportive and dynamic environment. Join a vibrant team dedicated to delivering memorable hospitality experiences and benefit from professional growth and generous leave policies.

Benefits

Attractive salary

Queensway Reward & Recognition Scheme

Annual awards ceremony

Friendly work environment

Professional development opportunities

Team-building activities

Friends and Family rates at all properties

33 days of annual leave

Qualifications

• Ability to engage and lead
• Outstanding customer service skills
• Desire for personal development

Responsibilities

• Empowering and developing staff
• Ensuring every guest has an unforgettable experience
• Supporting other hotel teams with effective shift handovers

Skills

Customer service

Problem-solving

Communication

Leadership

Positive attitude

Imagination

Industry understanding

Job description

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs, renowned for its warmth, sincerity, and quality of service. We invest in real estate, developing it into operating businesses in the hospitality sector, including coffee shops, hotels, residential properties, and a members' club. Our brands include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With our entrepreneurial approach and extensive network, we respond to opportunities and drive growth. Our agility and experience in real estate development allow us to transform assets, operated by skilled teams across the UK, Europe, and East Africa.

About Point A

At Point A, we are defined by our mindset, not the market. We believe in working together to make anything possible. Our strength lies in thinking differently and using our resources innovatively. We aim to challenge the status quo with our brand, products, and service, delivering heartfelt hospitality to all guests, regardless of budget. Since 2017, this approach has made us one of the most successful new hotel brands, and we seek passionate individuals to help us continue this success.

The Role

We are seeking a Reception Host Leader to support our team and guests at Point A Glasgow. The role focuses on empowering and developing our staff and ensuring every guest has an unforgettable experience.

Key Requirements

• Ability to engage and lead.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Supporting other hotel teams and ensuring effective shift handovers.
• Passion for service and creating memorable experiences.
• Positive attitude and drive.
• Desire for personal development.
• Kindness, honesty, and community care.
• Good industry understanding and a drive for excellence.
• Imagination and ability to maximize business potential.
• Confidence to challenge the status quo.

Must have the right to work in the UK and be able to commute to the property.

We Offer

• Attractive salary, 40-hour weekly contract.
• Queensway Reward & Recognition Scheme.
• Annual awards ceremony in London.
• Friendly and supportive work environment.
• Opportunities for professional development and career progression.
• Group-wide career opportunities, including support offices and coffee houses.
• Team-building activities and social events.
• Friends and Family rates at all properties.
• 33 days of annual leave.

Salary: £29,432 per annum