Host Leader - Reception Supervisor

Point A Hotels; Glasgow; On-site; GBP 30,000; Full time

Job summary

Point A Hotels is seeking a Reception Host Leader for their Glasgow location to enhance guest experiences and support the hotel team. This role is designed for an individual with strong customer service skills, leadership abilities, and a passion for hospitality. The position offers a competitive salary and ample opportunities for personal and professional development within a vibrant and supportive work environment.

Benefits

Attractive salary

Queensway Reward & Recognition Scheme

Annual Awards Ceremony

Friendly and supportive work environment

Professional development opportunities

Career opportunities across the group

Social events

Friends and Family Rates

33 days of annual leave

Qualifications

• Ability to engage and lead team members.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.

Responsibilities

• Empower and develop team members.
• Ensure guests have an unforgettable experience.
• Support effective shift handovers.

Skills

Customer service

Problem-solving

Communication

Engagement and leadership

Positive attitude

Kindness and care

Job description

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.

About Point A

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

The Role

We are currently seekingReception Host Leader team memberto support our team and guests at PointA Glasgow. The role’s primary focus is on empowering and developing our people and ensuring every single one of our guests has an unforgettable experience at our hotel.

Key requirements.

• Ability to engage and lead.
• Excellent customer service and problem-solving skills.
• Outstanding communication skills.
• Supporting other teams in the hotel and ensuring effective shift handovers.
• Passion for service and delivering unforgettable experiences to our customers.
• Positive attitude and drive.
• Passion for developing yourself.
• Kindness, honesty and care for the surrounding community.
• Good understanding of the industry and what it takes to be the best.
• Imagination and ability to maximise business potential.
• Confidence to challenge status quo.

Must have right to work in UK and beable to commute to property locations.

We will offer you:

• • Attractive salary, 40h a week contract.
  • Queensway Reward & Recognition Scheme
  • Annual Awards Ceremony in London
  • Fun, friendly, and supportive work environment
  • Professional development and career progression
  • Career opportunities across the group including coffee houses and support office
  • Great team building initiatives and social events
  • Friends and Family Rates at all our properties
  • 33 days of annual leave

Salary: £29,432 per annum