Host

LSH Auto Limited; Stockport; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Colleague Referral Scheme (£500 - £100

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (incl. bank holidays),

Wellbeing Support

Company Pension

Full uniform provided

Job summary

LSH Auto Limited in Stockport is seeking a welcoming Host to greet customers, guide them to the appropriate departments, and provide information about vehicles and services. You will maintain a warm reception area and help foster lasting relationships with the community.

The role focuses on daily guest engagement, supporting a high standard of customer service, and contributing to a smooth customer journey at our flagship dealership.

Qualifications

• Proven experience in a customer service role, preferably in the automotive or hospitality sector.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• A positive attitude and a proactive approach to customer engagement.
• Basic computer skills and familiarity with CRM systems are an advantage.

Responsibilities

• Warmly welcome customers and provide them with an overview of our services.
• Assist customers with inquiries, ensuring they have all necessary information.
• Maintain an organized and inviting reception area.
• Schedule appointments and manage customer flow efficiently.
• Collect feedback to improve the overall customer experience.

Skills

Customer service

Communication skills

CRM familiarity

Tools

CRM systems

Job description

Join the LSH Auto family as a Host, and become a vital part of our exceptional customer experience at our flagship dealership in Stockport. As the first face customers see when they enter, you will play a crucial role in welcoming and guiding visitors, creating a welcoming environment that reflects our commitment to quality service.

Your responsibilities will include greeting customers with a friendly demeanor, directing them to the appropriate departments, and providing them with information about our vehicles and services. You will ensure that guests feel valued and help foster long-lasting relationships between our brand and the community.

This position provides a fantastic opportunity to engage with customers daily and contribute to a team that values customer satisfaction and excellence.

Key Responsibilities:

• Warmly welcome customers and provide them with an overview of our services.
• Assist customers with inquiries, ensuring they have all necessary information.
• Maintain an organized and inviting reception area.
• Schedule appointments and manage customer flow efficiently.
• Collect feedback to improve the overall customer experience.

Qualifications:

• Proven experience in a customer service role, preferably in the automotive or hospitality sector.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• A positive attitude and a proactive approach to customer engagement.
• Basic computer skills and familiarity with CRM systems are an advantage.

Colleague Referral Scheme (£500 - £1000)

• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided