Host

LSH Auto; Stockport; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Referral scheme

Rewards program

Car purchase

Eye care

Life assurance

Holiday entitlement

Wellbeing

Pension

Uniform provided

Job summary

LSH Auto in Stockport invites you to join as a Host, greeting visitors and guiding them through our flagship dealership with a warm, professional approach. You’ll represent the brand and help create an exceptional first impression of our vehicles and services.

You will welcome customers, direct them to departments, schedule appointments, gather feedback, and contribute to a team that values customer satisfaction and excellence in every interaction.

Qualifications

• Proven experience in a customer service role, preferably in the automotive or hospitality sector.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• A positive attitude and a proactive approach to customer engagement.
• Basic computer skills and familiarity with CRM systems are an advantage.

Responsibilities

• Warmly welcome customers and provide them with an overview of our services.
• Assist customers with inquiries, ensuring they have all necessary information.
• Maintain an organized and inviting reception area.
• Schedule appointments and manage customer flow efficiently.
• Collect feedback to improve the overall customer experience.

Skills

Customer service experience

Communication skills

Interpersonal skills

Attention to detail

Job description

Join the LSH Auto family as a Host, and become a vital part of our exceptional customer experience at our flagship dealership in Stockport. As the first face customers see when they enter, you will play a crucial role in welcoming and guiding visitors, creating a welcoming environment that reflects our commitment to quality service.

Your responsibilities will include greeting customers with a friendly demeanor, directing them to the appropriate departments, and providing them with information about our vehicles and services. You will ensure that guests feel valued and help foster long-lasting relationships between our brand and the community.

This position provides a fantastic opportunity to engage with customers daily and contribute to a team that values customer satisfaction and excellence.

Key Responsibilities:

• Warmly welcome customers and provide them with an overview of our services.
• Assist customers with inquiries, ensuring they have all necessary information.
• Maintain an organized and inviting reception area.
• Schedule appointments and manage customer flow efficiently.
• Collect feedback to improve the overall customer experience.

Qualifications:

• Proven experience in a customer service role, preferably in the automotive or hospitality sector.
• Exceptional communication and interpersonal skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• A positive attitude and a proactive approach to customer engagement.
• Basic computer skills and familiarity with CRM systems are an advantage.

Colleague Referral Scheme (£500 - £1000)

• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided