Host

Trainmore; Marlow; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Development program

Job summary

TrainMore is seeking a welcoming and energetic host to create memorable experiences for members and prospects across multiple UK clubs. You will deliver engaging club tours, maintain clean and inviting spaces, and support safety and daily operations while assisting marketing campaigns and member administration.

Flexibility for weekend/evening hours is required, with duties spanning guest services, tours, and club upkeep.

Qualifications

• Demonstrable ability to deliver excellent member service.
• Demonstrable commercial mindset and customer oriented approach.
• Background in commercial economics, sports education, hospitality or related fields.
• Excellent communication and organisational skills.
• Resilience under pressure and ability to handle multiple situations.
• Availability for at least 16 hours a week, for a minimum of one year.
• Ability to work across multiple clubs and flexible hours.

Responsibilities

• Provide excellent customer service to members and prospects in line with brand values.
• Deliver engaging club tours to prospects, sharing up-to-date product information and following up.
• Maintain cleanliness of member areas, gym floor, and vending areas; ensure top-level member experience.
• Stock towel area, vending and protein shake machine; support maintenance requests.
• Report facilities improvements and safety concerns promptly.
• Open/close the club safely following checklists; support marketing campaigns and member administration.

Skills

Customer service

Commercial mindset

Communication

Organisational skills

Stress resilience

Flexible / team player

Job description

For 15 years, TrainMore has been the gym people in the Netherlands actually choose to go to. With over 50 clubs across Holland, we’ve spent a decade and a half getting this right — and we’re not shy about what makes us different.

We’ve built a gym culture where showing up feels good, every time. Where the energy on the floor does half the work, and the people around you do the rest. UK, we’ve been looking at you for a while. We think you’re ready for more.

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours. You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer:

• Participation in development program (host, hospitality manager, club manager)