Host

Gymbox - Westfield London; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

OpenUp access for wellbeing

Unlimited club access for you and a +1

Development program

Job summary

Gymbox - Westfield London is seeking a friendly and energetic Host to welcome members and guests, provide informative club tours, and support a safe, vibrant club atmosphere. You will help maintain clean, welcoming spaces and assist with member services and marketing activities.

The role requires a flexible schedule including weekends and evenings, with a minimum of 16 hours per week and a year-long commitment.

Qualifications

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Excellent communication and organisational skills
• Stress resilience and ability to handle multiple tasks
• Ability to work flexibly including weekends and evenings
• Interest in fitness and hospitality industries

Responsibilities

• Provide excellent customer service to members and prospects
• Deliver engaging club tours with up-to-date product information
• Maintain cleanliness and atmosphere of member areas and gym floor
• Support with marketing campaigns and member administration
• Report maintenance or facilities improvements promptly
• Open and close the club following checklists
• Update member details in relevant systems
• Handle tasks across multiple clubs as needed
• Support with additional duties to meet business needs

Job description

Salary: £12.96 per hour

As a host you will have the opportunity to create memorable experiences for every member and prospect by delivering exceptional customer service and leading dynamic, informative club tours.

You’ll play a key part in shaping the atmosphere of the club—keeping member areas clean, welcoming, and energising—while actively supporting a safe environment by spotting, reporting, and escalating any improvements to the clubs. You are a multi-tasker, handling various situations at once.

Key Responsibilities

• Provide excellent customer service to members and potential prospects in line with brand values.
• Deliver exceptional club tours to potential prospects, based on their needs, providing up to date information about the various products available and following up where appropriate.
• Ensure top level member experience through maintaining the cleanliness of member areas, gym floor (regular walk arounds, clearing up weights etc) and vending machines.
• Stocking towel area, vending and protein shake machine.
• Proactively reporting maintenance or facilities improvements.
• Ensure any health and safety risks are minimised upon discovery/reporting and follow correct procedures to rectify escalating where required.
• Ensure members and prospects details are correctly updated within relevant systems.
• Safely and securely open the club and close the club following specified checklists.
• Support with marketing campaigns, and member administration (Service Calls, member support, payment & Debt support).
• This list is not exhaustive; you will be required from time to time to complete extra tasks within your skillset to support business need.

Skills, Knowledge and Experience

• Demonstrable ability to deliver excellent member service
• Demonstrable commercial mindset and customer orientated
• Background in commercial economics, sports education, hospitality or similar relevance
• Excellent communication and organisational skills
• Stress resilience, ability to handle different situations at once, prioritising skills.
• Ability to use initiative and work as a team
• Availibility for the minimum of 16 hours a week, for minum a year.
• Demonstrable attention to detail
• Ability to work flexibly for business needs, hours can range across weekends and evenings
• Ability to work across multiple clubs
• Ability to uphold the UGG Values of We Do, We Care, We Energise and We Challenge
• Experience in the hospitality industry and/or fitness industry (desirable)
• Demonstrable commercial mindset
• Interest in the fitness industry

We offer

• Participation in development program (host, hospitality manager, club manager)
• 25 days holiday (based on full-time employment)
• Exchange of holidays
• Pension plan to support your future
• Well-being matters: you and your family get unlimited access to OpenUp, our mental health and well-being partner
• Unlimited access to all our first-class clubs for you and a +1