Hospitality Manager

TrainMore; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

TrainMore in the United Kingdom is seeking an Hospitality Manager to energise the Host team and deliver an outstanding member experience. As the number two in the club, you will supervise daily operations, keep the gym floor and member areas spotless, and ensure smooth systems.

You will coach front-of-house staff, manage customer queries, and lead engaging sales tours to hit KPIs, while maintaining high standards of cleanliness and safety across the club.

Qualifications

• Experience supervising or leading a team in a hospitality setting.
• Background in commercial economics, sports education, hospitality or similar relevance.
• Demonstrable Experience of delivering excellent customer service.
• Excellent communication and organisation skills.
• Keen eye for attention to detail; ability to problem solve.

Responsibilities

• Coach the front of house team to deliver excellent consistent service and maintain floor standards.
• Lead and support the team in handling customer queries with up-to-date product knowledge.
• Own daily club standards including checklists, cleanliness, maintenance follow-ups, and safety checks.
• Manage health and safety tasks, stock, towel management, locker controls, etc.
• Motivate the team to deliver a top-level member experience and hit sales targets.
• Log and escalate maintenance issues with contractors to keep equipment and facilities well-maintained.
• Support chasing debtors when required.

Skills

Team leadership

Customer service

Communication

Attention to detail

Hospitality

Job description

Salary: £29,000

Location: Marlow, United Kingdom

For 15 years, TrainMore has been the gym people in the Netherlands actually choose to go to. With over 50 clubs across Holland, we've spent a decade and a half getting this right - and we're not shy about what makes us different.

We've built a gym culture where showing up feels good, every time. Where the energy on the floor does half the work, and the people around you do the rest. UK, we've been looking at you for a while. We think you're ready for more.

As Hospitality Manager, you will ignite the Host team to deliver an unforgettable member experience, fueling standout service, sharp product knowledge, and unbeatable club standards. As the number 2 in the club, own the buzz of daily operations by keeping the gym floor spotless, member areas shining, and systems running smoothly, all while tackling queries and maintenance needs with speed and confidence. Lead by example to inspire the team to deliver dynamic, high-impact sales tours that smash KPIS (See KPIS for more information), elevate POS performance, and keep the club performing at its peak every single day.

Key Responsibilities

• Coach the front of house team to deliver excellent consistent service at all times ensuring trained appropriately and proactively maintain gym floor standards.
• Lead and support the rest of the team in handling customer queries effectively through up-to-date product knowledge within the club (Classes, Equipment, Facilities).
• Lead the host team to own daily club standards - checklists, cleanliness, maintenance follow-ups, and safety checks
• Manage completion of regular Health and safety tasks, stock take and operational systems (towel management, locker controls etc).
• Motivate the team to deliver a top-level member experience through maintaining the cleanliness of member areas, gym floor, recovery/wellness (regular walk arounds, clearing up weights etc) and vending machines.
• Coach and guide team on delivering effective sales tours to hit sales targets effective based on Club Manager's strategy for the club.
• Log, track and escalatie maintenance issues with contractors and suppliers to ensure equipment, facilities and stock are maintained effectively.
• Support when required with chasing debtors
• This list is not exhaustive, you will be required to complete extra tasks within your skillset to support business needs

Key KPIS for the the role:

• Joiners
• Retention
• Vending
• Club experience - mystery shops and audit

Skills, Knowledge and Experience

• Experience supervising or leading a team in a hospitality setting
• Background in commercial economics, sports education, hospitality or similar relevance
• Demonstrable Experience of delivering excellent customer service
• Excellent communication and organisation skills
• Keen eye for attention to detail
• Ability to work as a team and use initiative to problem solve
• Stress resilience, ability to handle different situations at once, prioritising skills.