Head Waiter/ess

Edwardian Hotels London; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Free meals daily

Annual complimentary night stays

Staff discount platform access

Company pension

Training & development

Job summary

Edwardian Hotels London is recruiting for a Meeting & Events Head Waiter/ess to join our Meetings & Events Operations Team at The May Fair Hotel in London.

As Head Waiter/ess, you will lead event service on the floor, support team management, uphold luxury standards, collaborate with Event Managers, and ensure every guest receives the elevated service our London luxury hotels are known for. You will adapt to peak periods and weekends, delivering 5-star experiences with discretion.

Qualifications

• Experience in luxury hospitality at 4- or 5-star venues.
• Strong leadership, presence and communication.
• Excellent organizational skills and composure.
• Passion for refined, guest-focused service.
• Flexible for evenings, weekends and peak events.

Responsibilities

• Lead Event Service: oversee the floor during events.
• Support Team Management: brief and motivate waiting staff.
• Maintain Luxury Standards: uphold service rituals and grooming.
• Collaborate with Event Managers to execute functions.
• Enhance Guest Experience by anticipating needs and resolving issues discreetly.

Skills

Luxury hospitality

Leadership

Communication

Organizational skills

Guest-focused service

Flexibility

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are recruiting for a Meeting & Events Head Waiter/ess to join our Meetings & Events Operations Team at The May Fair Hotel. As Head Waiter/ess, you will play a key leadership role within our Meetings & Events team, ensuring every service runs seamlessly and every guest receives the elevated experience expected of a leading London luxury hotel.

Overview

• Lead Event Service - Oversee the floor during events, ensuring impeccable timing, coordination, and guest care.
• Support Team Management - Guide, motivate, and brief waiting staff to deliver consistent 5-star standards.
• Maintain Luxury Standards - Uphold the hotel's service rituals, grooming expectations, and brand values.
• Collaborate with Event Managers - Work closely with the Meetings & Events leadership team to execute flawless functions.
• Enhance Guest Experience - Anticipate guest needs, resolve issues discreetly, and create memorable moments.

About You

• Luxury Hospitality Experience in a 4 or 5 hotel, private members' club, or premium events venue
• A natural leader with confidence, presence, and exceptional communication skills
• Strong organisational ability and a calm, polished approach under pressure
• A passion for delivering refined, intuitive, guest-focused service
• Flexibility to work evenings, weekends, and peak event periods

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.