Hospitality Team Member - 40 hours per week

Genting Casinos UK Limited; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant leisure destination as a Hospitality Team Member at Genting Casinos. This role requires flexibility and enthusiasm to provide exceptional customer service in a fast-paced environment. Enjoy a range of benefits and opportunities for personal growth.

Benefits

Dental Insurance

Health Cash Plan

Life Cover

Discounted Gym Membership

Pension Scheme

Uniform Provided

Employee Assistance Programme

Free On-Site Parking

Qualifications

• Enthusiastic about working for Genting and aligned with values.
• Reliable and hardworking with a pride in appearance.

Responsibilities

• Provide exceptional customer care while following procedures.
• Operate tills and handle cash transactions.
• Maintain cleanliness in all casino areas.

Skills

Customer Care

Teamwork

Flexibility

Job description

Hospitality Team Member - 40 hours per week

Resorts World is a leisure destination owned by Genting UK Ltd., featuring brands such as Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, Vortex Gaming family arcade, The World Bar, The Sports Bar, and a busy meeting and events business. Located opposite the Resorts World Arena and the NEC, it attracts millions of visitors annually to concerts, exhibitions, and events. The venue offers a vibrant, lakeside environment with a fast-paced working atmosphere.

As an inclusive employer, we celebrate individuality and value each person's contribution. We are committed to understanding and accommodating the needs of our customers, colleagues, and prospects. If you require support during your interview, please contact us.

We are seeking an enthusiastic Hospitality Team Member to join our team at the Sports Bar. Candidates must be fully flexible to work various shifts, including weekends, nights, and bank holidays.

Key responsibilities include:

• Providing exceptional customer care while following all company procedures, health & safety, and hygiene standards.
• Being an effective team player who contributes to continuous improvement.
• Operating tills and handling cash transactions.
• Waiting tables, clearing and cleaning cutlery and glasses, and ensuring proper storage.
• Proactively identifying food and beverage needs.
• Maintaining cleanliness and tidiness in all casino areas.

What is a Genting Employee?

At Genting, we prioritize hiring individuals who not only have the right skills but also embody our values and behave in line with our expectations. We recruit high-caliber, outgoing candidates from diverse backgrounds who are excited about our brands and eager to grow with us in the leisure, casino, and hospitality sectors.

If you believe you meet the following criteria, we would love to hear from you:

• Enthusiastic about working for Genting and aligned with our values
• Friendly, helpful, and supportive of colleagues
• Take pride in their appearance
• Reliable and hardworking
• Flexible to accommodate our 24-hour operations
• Bring personality and fun to the workplace

What we offer:

• A range of flexible benefits, including extra holiday purchase, dental insurance, Health Cash Plan, critical illness cover, and travel insurance
• Life Cover
• Discounts across Resorts World Birmingham, the NEC Campus, and wider Genting UK brands
• Discounted on-site gym membership
• Discounted bus and rail passes with National Express
• Pension scheme
• Uniform provided
• Employee Assistance Programme
• Free on-site parking
• Staff discounts at various venues

We also host engagement events, offer rewards like Lifestyle Vouchers, long service awards, team incentives, and social funds, as well as career development opportunities through our online Genting Academy platform.