Hospitality Team Member

TN United Kingdom; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a vibrant team at a leading UK leisure business, where your bubbly personality and passion for customer service will shine. As a Hospitality Team Member at Genting Casino Manchester, you will engage with customers, ensuring they receive an exceptional experience in a fun and fast-paced environment. Enjoy a range of company-funded benefits, including a private GP helpline, discounted gym memberships, and opportunities for personal development. Be part of a diverse and inclusive workplace that values your contributions and encourages social activities. This is your chance to make a difference while enjoying a rewarding career.

Benefits

Private GP Helpline

Discount Portal

Life Assurance

Employee Assistance Programme

Discounted Gym Membership

Mental Health Support

Family-Friendly Policies

Qualifications

• Passion for customer service and a bubbly personality.
• Ability to work flexible shifts, including nights and weekends.

Responsibilities

• Provide excellent customer service in bars and restaurants.
• Ensure adherence to health and safety and hygiene regulations.
• Operate tills and handle cash effectively.

Skills

Customer Service

Teamwork

Cash Handling

Food and Beverage Preparation

Job description

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Brand: Genting Casinos

Published: 25 Apr 2025

Department: Hospitality

Closing Date: 05/06/2025

JOB DESCRIPTION

Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry?

We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes, health and safety, and hygiene regulations.

Key skills and responsibilities include:

• Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes, health and safety, and hygiene regulations.
• Being an effective team player who contributes to business improvement.
• Till operation and cash handling.
• Preparing and serving food and drinks, ensuring a high standard of presentation.
• Clearing tables of cutlery and glasses, ensuring all items are washed/cleaned and stored correctly.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits — read more details below.

WHAT WE OFFER

Alongside an excellent salary, we are dedicated to providing our colleagues with a range of benefits including:

• Company-funded benefits such as private GP helpline, discount portal, life assurance, employee assistance programme, 20% discounted gym membership, mental health support, and family-friendly policies.
• Flexible benefits* designed for employees to choose the best package for their needs, including Health Cash Plan (company funded at level 1), critical illness cover, travel insurance, and health screening.

Rewards, recognition, development, and events include:

• Genting Academy online learning portal.
• Long service awards.
• Staff social fund.
• Annual Christmas present.
• Social activities like pub quizzes, awards, and football tournaments.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is a leading UK leisure business committed to outstanding service. As part of the Genting Group with 62,000 employees worldwide, we value diversity and strive to create an inclusive workplace. If you need support during your interview process, please contact us for guidance or adjustments.