Seasonal Hospitality Team Member - YHA Windermere

YHA (England & Wales); Preston; On-site; Full time

Job summary

Join a leading hospitality team at YHA Windermere as a Seasonal Hospitality Team Member. Enjoy a fun and varied role with a focus on exceptional customer service. Benefit from free hostel stays, discounts, and a supportive work environment. Ideal for those who thrive in a team and enjoy working with people.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience working face to face with customers.
• Ability to manage varying pressures and workload demands.

Responsibilities

• Providing great customer service to guests.
• Carrying out housekeeping duties for a clean environment.
• Preparing and serving food and drinks.

Skills

Customer Service

Teamwork

Timekeeping

Flexibility

Prioritization

Job description

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Seasonal Hospitality Team Member - YHA Windermere

Reference: MAY20258964

Expiry date: 22:59, Thu, 29th May 2025

Location: Cumbria - Lake District

£12.21 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? Then get in touch.

At YHA Windermere we pride ourselves on our team & customer service, we are looking for kind, conscientious and hard working individuals to join our established team. As well as the day to day running of the hostel, we like to do that little extra such as:

• team fundraising events inc. hosting our own fell race,
• casual events such as open mic and quiz nights,
• conservation work and planting trees in our grounds

We are located in the beautiful village of Troutbeck, 2 miles from Windermere & 3 miles from Ambleside. We have incredible panoramic views of Lake Windermere and Coniston & Langdale fells. There are good transport links from the bus stop at the bottom of the lane and Windermere train station.

The hostel has plenty of woodland, bursting with wildlife, we have deer, badgers, bats and birds, including tawny owls and sparrowhawks. We have great access to the Troutbeck fells, with footpaths and bridleways in most directions.

The hostel is medium sized with lots of glamping and camping alongside the internal rooms. We have tipis, bell tents, land pods and airstreams which are very popular, especially with families.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

We are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

How do you apply?

Submit your CV and complete the application form. If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member