Seasonal Hospitality Team Member - YHA Borrowdale

TN United Kingdom; Preston; On-site; Full time

Job summary

Join a leading hostel in the Lake District as a Hospitality Team Member. You'll provide exceptional customer service, assist with guest check-ins, and maintain a welcoming environment. This role offers flexible hours and various staff benefits, including free hostel stays and employee support programs.

Benefits

10 nights free hostel stays per year

Access to staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience of working face to face with customers.
• Ability to manage varying pressures and prioritize tasks.

Responsibilities

• Providing great customer service to all customers and guests.
• Working on reception and ensuring guests feel welcomed.
• Carrying out housekeeping duties and assisting in food preparation.

Skills

Customer Service

Teamwork

Timekeeping

Flexibility

Prioritization

Job description

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Seasonal Hospitality Team Member - YHA Borrowdale, Cumbria

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Client:

Location:

Cumbria, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

9835e5627c09

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Hospitality Team Member

Fixed term, flexible contract

Full time, 25-42.5 hours per week

£12.21 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? YHA Borrowdale are looking for a Hospitality Team Member to join their team! YHA Borrowdale is a lively countryside hostel in the heart of the lake district. a busy place with a lively bar. we are looking for someone outdoorsy, who has a great job grate location approach to working here. you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.