Hospitality Team Leader

Searcys; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

Join a prestigious catering company that has been a part of London's history since 1847. This part-time role offers the chance to work at high-end events, providing exceptional service and ensuring guest satisfaction. You will be part of a dedicated team, responsible for delivering outstanding hospitality while adhering to industry standards. With numerous benefits, including generous leave and training opportunities, this position is perfect for those looking to grow in a supportive environment. Be part of a storied legacy in hospitality and make your mark in an esteemed venue.

Benefits

50% discount across Searcys venues

Enrolment into the Searcys pension scheme

Up to 35 days annual leave

Gym discounts and wellbeing resources

Employee assistance programme

Training and 40 apprenticeship programs

Annual celebration events

Cycle to Work Scheme

Day off for volunteering

Your birthday off

Qualifications

• Experience in meetings/business centre service.
• Lead professionally and act as a role model.

Responsibilities

• Organise and deliver successful events in the venue.
• Monitor and serve all food and drinks to customers/clients/guests.
• Ensure compliance with legislative and government guidelines.

Skills

Excellent product knowledge (food/beverage)

Excellent communication skills

Excellent customer service skills

Strong presentation skills

Time management

Initiative-taking ability

Experience in supervising and leading a team

Supportive team player

Job description

Company Description

The King's Fund is an independent charitable organisation working to improve health and care in England. Searcys proudly partners with The King's Fund, providing high-end hospitality and catering for their prestigious event calendar.

Benefits

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 35 days annual leave (dependent on role)
• Access to discounts and communication portal
• Gym discounts and wellbeing resources
• Employee assistance programme and qualified Mental Health First Aiders
• Training and 40 apprenticeship programs
• Annual celebration events
• Cycle to Work Scheme
• Day off for volunteering
• Your birthday off
• Meals provided on shifts
• Employee Referral Scheme
• Long Service Recognition

Job Details

Job Type: Part Time - 20 Hours Contract

Hourly Rate: £14.35ph

Key Responsibilities

1. Organise and deliver successful events in the venue.
2. Monitor and serve all food and drinks to customers/clients/guests; clear throughout the event.
3. Liaise with stakeholders to ensure food and service meet Searcys standards.
4. Brief the waiting team and oversee daily operations with the retail manager.
5. Assist in developing the waiting team, ensuring adherence to standards and providing training.
6. Ensure compliance with legislative and government guidelines (e.g., Food Safety Act, Health and Safety at Work Act, COSHH).
7. Ensure staff present themselves correctly and are well-groomed.
8. Handle customer complaints courteously and refer to the line manager if necessary.
9. Conduct checks in business centre and training areas for maintenance and safety; report issues.
10. Monitor food and beverage control, including stock takes, in accordance with in-house policies.
11. Promote teamwork and work efficiently.
12. Work independently and take initiative.
13. Follow all company and client policies and procedures.

Qualifications

• Excellent product knowledge (food/beverage).
• Experience in meetings/business centre service.
• Lead professionally and act as a role model.
• Excellent communication skills.
• Respond quickly to drive business, especially during low demand periods.
• Initiative-taking ability.
• Excellent time management.
• Supportive team player.
• Strong presentation skills.
• Experience in supervising and leading a team.
• Excellent customer service skills.

Additional Information

Founded in 1847, we are the oldest caterer in the UK. Working with us offers opportunities to be part of London's most prestigious events, gain insights, and receive mentorship from experienced colleagues. Join a storied legacy in hospitality.

A career at Searcys means pride and belonging within a rich history and established reputation. For more about Searcys, visit our website at www.searcys.co.uk.