Hospitality Team Leader

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Teilzeitmitarbeiter, um Teil der ältesten Catering-Firma im Vereinigten Königreich zu werden. In dieser Rolle sind Sie für die Organisation und Durchführung von Veranstaltungen verantwortlich, während Sie ein hohes Maß an Kundenservice bieten. Sie arbeiten eng mit einem dynamischen Team zusammen und haben die Möglichkeit, an den prestigeträchtigsten Veranstaltungen in London teilzunehmen. Dies ist eine hervorragende Gelegenheit, wertvolle Erfahrungen zu sammeln und sich in einem unterstützenden Umfeld weiterzuentwickeln.

Qualifications

• Erfahrung in der Leitung und Beaufsichtigung eines Teams.
• Fähigkeit, schnell auf geschäftliche Anforderungen zu reagieren.

Responsibilities

• Organisation und Durchführung erfolgreicher Veranstaltungen im Veranstaltungsort.
• Überwachung und Bedienung von Speisen und Getränken für Kunden/Gäste.

Skills

Produktkenntnisse (Essen/Trinken)

Erfahrung im Service von Besprechungen/Geschäftszentren

Ausgezeichnete Kommunikationsfähigkeiten

Initiative und Zeitmanagement

Teamfähigkeit und Präsentationsfähigkeiten

Kundenservicefähigkeiten

Job description

The provided job description contains detailed responsibilities and qualifications, but its formatting and structure could be improved for clarity and professionalism. Here is a refined version:

Job Description

Job Type: Part Time - 20 Hours Contract

Hourly Rate: £14.35ph

Key Responsibilities

1. Organise and deliver successful events in the venue.
2. Monitor and serve all food and drinks to customers/clients/guests, and clear throughout the event.
3. Liaise with key stakeholders to ensure the provision of food and service is consistent and aligns with Searcys standards.
4. Brief the waiting team on all aspects of the business and oversee daily operations alongside the retail manager.
5. Assist in developing the waiting team, ensuring adherence to standards and providing necessary training, especially in food and beverage service.
6. Ensure compliance with legislative and government guidelines such as The Food Safety Act, Health and Safety at Work Act, and COSHH regulations.
7. Ensure all staff present themselves correctly dressed and well-groomed while on duty.
8. Handle customer complaints effectively and courteously, referring to the line manager when necessary.
9. Conduct regular checks of the business centre and training academy areas for maintenance, housekeeping, and health and safety issues; report findings to the line manager.
10. Adhere to in-house accounting policies and monitor food and beverage control, including stock takes.
11. Promote teamwork and work in a friendly, efficient manner.
12. Work independently, taking initiative over duties and tasks without supervision.
13. Comply with all company and client policies and procedures.

Qualifications

• Excellent product knowledge (food/beverage).
• Experience in meetings/business centre service.
• Lead by example, acting professionally at all times.
• Excellent communication skills.
• Ability to respond quickly to drive business during low demand periods.
• Takes initiative and demonstrates strong time management.
• Supportive team player with strong presentation skills.
• Experience in supervising and leading a team.
• Excellent customer service skills.

Additional Information

We are the oldest caterer in the UK, founded in 1847. Working with us offers the opportunity to be part of London's most prestigious events, gain insights, and receive mentoring from experienced colleagues. Join us to be part of a storied legacy in the hospitality industry.

To learn more about Searcys, please visit our website at www.searcys.co.uk.