Hospitality Supervisor/Team Leader

Bartlett Mitchell; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company in hospitality seeks a Hospitality Supervisor/Team Leader in London. This role involves providing high-quality service for events and meetings while ensuring customer satisfaction and health & safety compliance. Ideal candidates will have prior experience in hospitality and hold relevant food safety certifications. Join a supportive team committed to your training and development, with competitive benefits and opportunities for career growth.

Benefits

Flexible working hours

Free meal provision while on shift

28 days annual leave + 1 extra day yearly

Birthday off every year

Discounts on retail and leisure

Team events and summer parties

Cycle2work scheme

Life assurance & employee assistance program

Qualifications

• Previous experience as Hospitality Supervisor within contract catering, hotels or fine dining.
• Ability to follow procedures and display good practice.
• No formal qualifications required beyond service knowledge.

Responsibilities

• Ensure a positive customer experience through efficient hospitality service.
• Liaise with clients regarding bookings and service requirements.
• Host lounge service and set up meeting rooms.

Skills

Communication

Attention to Detail

Customer Service

Education

Food Safety Level 2

Health & Safety Level 2

Job description

Social network you want to login/join with:

Hospitality Supervisor/Team Leader, London

Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

a40674f400ee

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

From high profile events and functions to corporate meetings, you’ll ensure every customer experience is positive. Providing efficient, high-standard hospitality service, you’ll set up, serve, and clear areas with meticulous attention to detail, understanding that discretion and politeness are essential.

Your daily duties include liaising with the client reception team regarding bookings, hosting in the executive lounge, setting meeting rooms, delivering food and beverages, and managing food, health, and safety requirements.

You should be able to listen carefully, take instructions, communicate confidently, and work according to organized procedures while maintaining good practices. You’ll liaise with customers to meet their needs.

Ideally, you will hold Food Safety Level 2 and Health & Safety Level 2 certificates.

• Previous experience as a Hospitality Supervisor in contract catering, hotels, or fine dining is preferred.

No other formal qualifications are required, but you’ll need to read our company manuals to understand our products and services. BM Caterers supports your training and development to help achieve your career goals.

• The salary for this role is £ per hour

• The basic hours are 40 hours per week

• The working week is Monday to Friday

• Monthly wages are fixed at LGA but support other London-based BM sites

Our Benefits:

• Monday to Friday working hours available
• Flexible hours and potential condensed shifts
• Free meals during shifts
• Training and development including NVQ apprenticeships & WSET courses
• 28 days annual leave, increasing to 33 days with service
• Your birthday off every year!
• Discounts and cashback from retail and leisure outlets
• Annual summer party and FOODIES awards, plus summer and winter parties
• Regular team events
• Life assurance and employee assistance programs
• Cycle2work scheme with upfront loan for equipment
• Part of a team recognized as one of the ‘Best Companies’ to work for, 7 years running