Hospitality Supervisor Apprentice (Level 3)

Luminate Education Group; Leeds; On-site; GBP 15,000 - 24,000; Full time

Job summary

Join a forward-thinking education group as a Hospitality Supervisor Apprentice! This exciting role offers the chance to manage a student cafe service, assist in food preparation, and deliver exceptional customer service. You'll be part of a dynamic team, ensuring compliance with food safety standards while enhancing the dining experience for students and staff. With a commitment to your professional growth, this apprenticeship provides a unique opportunity to gain valuable skills in a supportive environment. If you're passionate about hospitality and eager to learn, this is the perfect role for you!

Benefits

39 days annual leave

Travel discounts

Development opportunities

Flexible/hybrid working

Access to TOTUM card discounts

Qualifications

• Up-to-date knowledge of catering and hospitality.
• Experience in a fast-paced environment with supervisory roles.

Responsibilities

• Assist in efficient operation of the catering service.
• Coordinate team to meet customer needs and enhance experience.

Skills

Customer Service

Food Hygiene

Team Coordination

Cash Handling

Supervisory Experience

Effective Communication

Initiative

Education

Catering and Hospitality Knowledge

Tools

EPOS Tills

Job description

Hospitality Supervisor Apprentice (Level 3)

This is a fixed-term contract for 18 months (duration of the apprenticeship).

Apprenticeship pay rates depend on age. Please see below for the applicable rates:

• Under 18 years - £15,144 per annum
• 18-20 years - £19,871 per annum
• 21+ years - £23,555 per annum

We are seeking a Hospitality Supervisor Apprentice to work closely with the Restaurant & Commercial Events Manager. The role involves managing the student cafe service to a high standard, assisting in food and snack preparation, delivering excellent customer service, and maintaining cleanliness in the restaurant areas.

What You Will Do

• Assist the Restaurant & Commercial Events Manager in the efficient operation of the catering service, adhering to service standards and financial regulations.
• Coordinate the team to meet customer needs in line with business standards, enhancing their experience.
• Assist in training and supervising catering staff and student casuals.
• Monitor team compliance with processes and procedures.
• Provide helpful customer service, gain knowledge of food items, and keep service areas clean and stocked.
• Support the operation of bars and catering for events and functions.
• Use EPOS tills, including cash handling.
• Ensure food safety standards are maintained and records are accurately completed.

About You

• Up-to-date knowledge of catering and hospitality.
• Experience working in a fast-paced environment and supervisory experience in bar or catering.
• Ability to organise and oversee team work.
• Knowledge of food hygiene systems and record-keeping.
• Experience using tills and handling cash and credit cards.
• Initiative to upsell products.
• Effective communication skills with team members and customers.

Benefits include:

• Annual leave: At least 39 days off plus bank holidays (pro-rata for part-time), including Christmas closure days. Support staff receive 39 days, academic staff 44 days, senior management 44 days.
• Memberships and discounts: Access to various schemes such as TOTUM card.
• Travel discounts: Through Metro, Northern Rail, First Bus, Arriva Bus, and cycle schemes.
• Development opportunities: Staff development days and training.
• Flexible/hybrid working: Depending on role requirements.

About Us

Luminate Education Group is based in Yorkshire, dedicated to transformative education and training, aiming to make a positive difference in people's lives.

We offer diverse roles across departments like Finance, HR, IT, Marketing, and Food Services. Our size and diversity create opportunities for career growth.

We invest in our workforce with ongoing training and professional development, supporting your continuous growth.

Join us in striving to be the best for our students, apprentices, staff, and stakeholders.

Luminate Education Group includes Harrogate College, Keighley College, Leeds City College, Leeds Sixth Form College, Pudsey Sixth Form College, Leeds Conservatoire, and University Centre Leeds.

Safeguarding

We are committed to safeguarding and welfare of all students, including children, young people, and vulnerable adults. All staff and volunteers must pass pre-employment checks, including DBS, online checks, and references. It is a criminal offence to apply if barred from regulated activity related to children.

Equality, Diversity, and Inclusion

We promote EDI in our recruitment, ensuring fairness, respect, and opportunity for all candidates. Our practices aim to reflect community diversity and foster innovation. Learn more about our EDI objectives here.

Recruitment Agencies

We do not accept unsolicited CVs from agencies. We will contact agencies directly if support is needed. We are not liable for fees for unsolicited applications.