Hospitality Supervisor

Searcys; London; On-site; GBP 32,000; Full time

Job summary

Searcys is seeking a Hospitality Supervisor for a prestigious venue in London. This full-time role involves managing event delivery, training staff, and ensuring exceptional service quality. With industry-leading benefits and a rich history in hospitality, this position offers a unique opportunity to thrive in a dynamic environment.

Benefits

50% discount across Searcys venues

Enrollment into the Searcys pension scheme

Up to 38 days of annual leave

Meals provided on shift

Annual celebration event

Cycle to work scheme

A day off to volunteer

Qualifications

• Minimum 2 years of experience in people management.
• Strong communication and presentation skills.
• Professional demeanor and leadership by example.

Responsibilities

• Contribute to the successful delivery of events on site.
• Train staff and casual labor to meet departmental standards.
• Monitor daily standards and report concerns.

Skills

People management

Product knowledge in food and beverage

Event management

Communication skills

Customer care skills

Job description

Company Description

Searcys is seeking a Hospitality Supervisor to join one of its City-based venues. The client in this venue is a globally renowned law firm.

This role is situated within a Business & Industry (B&I) contract near Barbican.

As a Hospitality Supervisor, you will enjoy industry-leading benefits, including:

• 50% discount across Searcys venues
• Enrollment into the Searcys pension scheme
• Up to 38 days of annual leave (dependent on role)
• Access to discounts and communication portals
• Employee assistance program
• Enrollment into Searcys Champagne School
• Meals provided on shift at our venues
• Annual celebration event
• Cycle to work scheme
• Your birthday off
• A day off to volunteer or give back to a charity of your choice

Job Description

As a Hospitality Supervisor, you will work closely with the Hospitality Manager on site, supporting the operations team, talented chefs, and sales personnel to deliver flawless service and exceptional food and drinks.

You will build strong relationships with clients, understanding their briefs, and executing details with quality and a human touch.

The role is Monday to Friday, based in the City of London.

Job Type: Full-time - 40 hours

Salary: £32,000, with overtime at x1.5

Key Responsibilities

• Contribute to the successful delivery of events on site
• Train staff and casual labor to meet departmental standards
• Monitor daily standards and report concerns
• Liaise with kitchen, events, and reception teams to ensure consistent food and service quality
• Meet clients upon arrival and ensure their requirements are met, communicating any changes effectively
• Handle customer complaints courteously and escalate when necessary
• Conduct regular checks for maintenance, housekeeping, and health & safety issues
• Ensure compliance with in-house accounting policies, monitor stock, and perform stock takes
• Adhere to cash handling procedures and report discrepancies
• Monitor staff timesheets for accuracy

Qualifications

• Minimum 2 years of experience in people management
• Excellent product knowledge in food and beverage
• Experience managing large events and dinners
• Professional demeanor and leadership by example
• Strong communication and presentation skills
• Initiative and time management skills
• Team-oriented and supportive attitude
• Exceptional customer care skills

Additional Information

Founded in 1847, Searcys is the oldest caterer in the UK. Working with us provides opportunities to participate in London's prestigious events, gain insights from experienced colleagues, and be part of a storied legacy in hospitality.

Joining Searcys means being part of a proud history and reputable organization, fostering pride and belonging.

For more about Searcys' history, visit our website at www.searcys.co.uk.