Hospitality Specialist

Situ; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading serviced accommodation agency in Exeter is seeking a Hospitality Specialist to ensure clients and guests receive a seamless experience. The role involves supporting the reservation process, liaising with guests, and providing exceptional customer service. Join a people-focused company that values your time and offers numerous benefits, including generous holiday allowance and training support.

Benefits

27 days of holiday per year

Workplace pension with employer contributions

Training support and growth opportunities

Quarterly awards for experience days

Private health insurance

Qualifications

• Highly motivated with a positive attitude.
• Exceptional verbal and written communication skills.
• Commercially astute.

Responsibilities

• Arrange guest check-ins in line with KPIs.
• Offer exceptional customer service to clients and guests.
• Monitor and allocate emails within the shared inbox.

Skills

Attention to Detail

Time Management

Communication

Adaptability

Tools

Microsoft Office

CRMs

Job description

Core Hours: Monday-Friday 8.45am – 5.30pm

Location: Based at our Exeter HQ

Do you have a background in customer service, travel, admin, or hospitality? Are you interested in exploring the serviced accommodation industry as a future career path? Maybe you're eager to work in an environment where your free time is valued as much as your work hours, and where the culture includes a benefits list to shout about?

Situ is an established serviced accommodation agency headquartered in stunning Exeter, Devon. We connect people with choice corporate accommodation that feels like home, wherever in the world they might be. With a global supply chain spanning over 144 countries and an ever-growing team, we’re on an exciting journey. Are you ready to join us?

About Us

Our success lies in our people-centric approach, which makes us stand out in the industry. Service with heart ensures a 100% client retention rate. But it’s not just our clients who receive top-quality treatment; our own people do too.

Recognising and nurturing talent is fundamental to Situ’s culture. We reward hard work, with 19 internal promotions in 2023 alone. Our dedication to our teams is what makes us a globally renowned employer. It’s also how we earned the 'Best Place to Work' award two years running!

We’re people-focused — diversity and inclusion are paramount. From speaking 17 languages to over half of our leadership roles being held by women, and our dedicated employee committees, we work hard to ensure everyone sees Situ as a safe space.

In a nutshell

We’re on a mission to revolutionise corporate accommodation with our unique industry approach and are seeking top-notch people to help us achieve that goal.

But enough about us — it’s about you. We’re eager to learn more about you. Get in touch today and slide into your next role at Situ (literally, we have an office slide)!

Job purpose

The Hospitality Specialist is part of Situ’s busy Operations Team, ensuring our clients and guests receive a seamless experience throughout all stages of the reservation process. You will support your team in finalising the last stages of bookings, ensuring guests understand their reservation details and arrival process, and receive the best experience possible during their stay.

As the first point of contact for guest queries and concerns, you will liaise with our global supply chain to ensure the best experience for your guests, whatever their needs are.

Key responsibilities and duties

• Arrange each guest’s check-in promptly in line with Situ’s KPIs
• Monitor and allocate emails within the Situ shared inbox
• Support the team in offering clients a ‘hassle-free’ booking process
• Offer exceptional customer service to clients, guests, and suppliers at all times
• Work with suppliers to resolve any issues during a guest’s reservation
• Perform additional administrative duties as required
• Maximise opportunities to develop and nurture relationships with clients and suppliers
• Follow and support company policies and procedures
• This list is not exhaustive; you will be expected to perform different tasks as required, in line with Situ’s overall business strategies.

What a Situ person looks like

• Highly motivated with a positive ‘can do’ attitude
• Exceptional attention to detail
• Upholding of company values
• Adaptable to business needs
• Continuously seeks personal and professional development
• Excellent time management and organisational skills
• Exceptional verbal and written communication skills
• Commercially astute
• Confident with IT, including Microsoft Office and CRMs

Benefits of working at Situ

• 27 days of holiday per year (including two reset days), plus bank holidays and your birthday off
• Workplace pension with employer contributions increasing with length of service
• Training support and growth opportunities
• Quarterly awards for experience days
• Long service awards
• Private health insurance
• Enhanced policies such as maternity and paternity
• Employee assistance programme, including 24-hour access to a GP
• Salary sacrifice programmes for electric vehicles, cycle equipment, and tech
• Subscription to online benefits and discount packages