Hospitality Shift Leader & Guest Experience Coach

Mitchells & Butlers plc; Cardiff; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across all brands

20% discount for friends and family

Wagestream

Job summary

Mitchells & Butlers plc in Cardiff is seeking a proactive Shift Supervisor to welcome guests and lead a team across service periods. You’ll train colleagues, maintain high standards, and help ensure every guest has a great experience.

Join a lively pub-restaurant group where you’ll contribute to smooth operation from breakfast through late evenings, support colleagues, and uphold safety and quality while enjoying the local craic and career development opportunities.

Qualifications

• Experience in a customer-facing supervisory role.
• Ability to train and develop team members.
• Commitment to high standards of cleanliness and safety.

Responsibilities

• Lead daily service and host duties on site.
• Supervise shifts and manage team performance.
• Provide training and coaching to staff.
• Maintain cleanliness and safety standards.

Job description

Mitchells & Butlers plc in Cardiff is seeking a proactive Shift Supervisor to welcome guests and lead a team across service periods. You’ll train colleagues, maintain high standards, and help ensure every guest has a great experience.

Join a lively pub-restaurant group where you’ll contribute to smooth operation from breakfast through late evenings, support colleagues, and uphold safety and quality while enjoying the local craic and career development opportunities.