Hospitality Shift Supervisor — Lead & Train Teams

Alexandra; Harrogate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across brands

20% discount for friends and family

Wagestream

Pension

28 days holiday

Employee share scheme

Free employee helpline

Job summary

Alexandra is seeking a Shift Supervisor to warmly welcome guests and lead a team with a passion for great service and training. You’ll train staff and ensure smooth day-to-day operations, delivering high standards of hospitality across Mitchells & Butlers pubs.

You’ll serve guests, lead shifts, role-model training, and maintain cleanliness and safety, helping the team exceed guest expectations and keep customers coming back for more.

Qualifications

• Experience in hospitality or pubs is preferred.
• Ability to train and develop staff.
• Strong people skills and a customer-first mindset.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Guest service

Leadership

Staff training

Team management

Job description

Alexandra is seeking a Shift Supervisor to warmly welcome guests and lead a team with a passion for great service and training. You’ll train staff and ensure smooth day-to-day operations, delivering high standards of hospitality across Mitchells & Butlers pubs.

You’ll serve guests, lead shifts, role-model training, and maintain cleanliness and safety, helping the team exceed guest expectations and keep customers coming back for more.