Hospitality Services Manager

Atlas Real Estate Agency; Buckingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits for a Hospitality Services Manager to lead a dedicated team in delivering exceptional hospitality services. This role involves overseeing hotel operations, ensuring high service standards, and fostering a positive work environment. The ideal candidate will bring strong leadership and communication skills, along with experience in budget management. Join a forward-thinking organization committed to providing top-quality care and hospitality, where your contributions will make a significant impact on resident satisfaction and operational excellence.

Benefits

Company-funded health cashback plan

Early Pay access

Discounts across retailers

Exclusive Tastecard discounts

Free criminal record checks

Pension scheme with Nest

Flexible working patterns

Cycle to work scheme

Recognition, training, and development programs

Discounted gym membership

Qualifications

• Experience as a Hospitality Services Manager in the hospitality sector.
• Strong leadership and communication skills are essential.

Responsibilities

• Ensure high standards of hospitality and service delivery.
• Supervise hotel services and manage staff effectively.
• Control costs and identify revenue opportunities.

Skills

Leadership Skills

Communication Skills

Budget Management

Customer Relationship Management

Education

Degree in Hotel Management

Diploma in Hotel Management

Job description

Join to apply for the Hospitality Services Manager role at Atlas Real Estate Agency

3 days ago Be among the first 25 applicants

An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.

The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will supervise all aspects of hotel services, ensuring staff carry out their duties appropriately, whilst promoting a positive and supportive working environment.

You will support the Registered Manager to achieve high service standards, ensuring goals are met through effective management and motivated staff, fostering long-term customer relationships.

We can only accept applicants who have the right to work in the UK and live within a commutable distance to the job location.

Key Tasks

1. Maintain outstanding hospitality by providing strong leadership, motivation, and inspiration to your team, ensuring a safe, hygienic environment.
2. Uphold environmental standards within the home by coordinating between housekeeping, laundry, maintenance, and care teams.
3. Make decisions in the best interest of the home and residents.
4. Build relationships with residents, championing their experience, feedback, and managing expectations.
5. Provide effective leadership to all hospitality and ancillary staff.
6. Control costs and identify revenue opportunities.
7. Hold regular briefings and meetings with the Registered Manager and Senior Operations team.
8. Ensure restaurant presentation and service meet a five-star standard, working closely with the kitchen team.

What We Are Looking For

1. Experience as Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
2. Degree or diploma in Hotel Management or equivalent.
3. Experience managing budgets, revenue proposals, and forecasting, in a similar-sized property.
4. Excellent leadership skills.
5. Exceptional communication skills.

Benefits

• Company-funded health cashback plan including prescriptions, optical, dental, and 24/7 virtual GP.
• Early Pay access.
• Discounts across retailers, leisure, and hospitality providers.
• Exclusive Tastecard discounts.
• Free criminal record checks.
• Pension scheme with Nest.
• Flexible working patterns.
• Cycle to work scheme.
• Recognition, training, and development programs.
• Employee Assistance and Wellbeing programs.
• Discounted gym membership.
• Note: Benefits require a 12-week probation period and may be subject to deductions to maintain minimum wage.

Additional Information

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Events Services