Hospitality Services Manager

TN United Kingdom; Milton Keynes; On-site; GBP 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits for a Hospitality Services Manager to join a leading care provider in the UK. This role involves overseeing hospitality services, ensuring exceptional standards and a supportive environment for both staff and residents. You will leverage your expertise to manage budgets, build relationships, and maintain a five-star service alongside culinary teams. With a competitive salary and a range of attractive benefits, this position is ideal for those passionate about hospitality and leadership. Join a dedicated team committed to delivering outstanding care and service.

Benefits

Simply Health – company funded

Early Pay – Access to earned pay

Discounts across multiple retailers

Exclusive discount on Tastecard

Free criminal record checks

Pension Scheme with Nest

Cycle to work scheme

Service recognition

Training support and development opportunities

Discounted gym membership

Qualifications

• Experience as Hospitality Services Manager in the hospitality sector.
• Proven ability to manage budgets and forecast results.

Responsibilities

• Ensure high standards of hospitality and hygiene within the home.
• Lead and motivate hospitality and ancillary staff.

Skills

Leadership Skills

Communication Skills

Budget Management

Customer Service

Education

Degree or Diploma in Hotel Management

Job description

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Hospitality Services Manager, Milton Keynes

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Client:

Location:

Milton Keynes, United Kingdom

Job Category:

Hospitality

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EU work permit required:

Yes

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Job Reference:

ffef13e181db

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

About the Role

An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.

The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.

You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role

Key tasks

• Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
• To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
• Ensure all decisions are made in the best interest of the home and its residents.
• To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
• Provide effective leadership to all hospitality and ancillary staff members.
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
• Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
• Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.

What are we looking for?

• Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
• Degree or diploma in Hotel Management or equivalent
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)
• Excellent leadership skills
• Exceptional communication skills

In return for all of this you will receive a competitive salary package plus:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage