Hospitality Services Manager

Hallmark Luxury Care Homes; Bromsgrove; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension

Life assurance

Optional healthcare

Rewards and discount scheme

Job summary

Hallmark Luxury Care Homes in Bromsgrove is seeking a Hospitality Services Manager to lead a diverse team and collaborate with Housekeeping, Kitchen, Laundry and Care staff to deliver luxury hospitality in a warm, safe environment.

This permanent, full-time role offers development and a balanced schedule with weekends on a rota, along with a competitive salary and attractive benefits. You’ll drive service excellence in a premium care setting.

Qualifications

• Experience leading hospitality teams in a fast-paced environment.
• Proven budgeting, forecasting and revenue-awareness capability.
• Excellent verbal and written communication with cross-functional collaboration.

Responsibilities

• Provide strong leadership and inspire the team to deliver outstanding hospitality services in a safe, hygienic environment.
• Coordinate between Housekeeping, Kitchen, Laundry, Maintenance and Care teams to uphold environmental standards.
• Engage with residents to champion their experience and manage expectations from feedback.
• Control costs and identify revenue opportunities to support budget management.
• Collaborate with Head Chef and Kitchen team to present five-star restaurant standards and service.

Skills

Leadership

Budgeting

Communication

Team motivation

Job description

How would you like a Hospitality Management role in a Luxury Environment, that is largely Monday to Friday working, with only weekends on a rota basis.

Then join Our Team as a Hospitality Services Manager at Hallmark Luxury Care Homes!

Location: Bromsgrove / West Midlands.

Type: Permanent - Full time

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997

About the Role:

Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do.

Key Responsibilities:

• Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
• Environmental Standards: Uphold environmental standards by coordinating between Housekeeping, Kitchen, Laundry, Maintenance, and Care teams.
• Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
• Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
• Collaboration: Work closely with the Head Chef and Kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.

What We're Looking For:

• Experience: Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
• Financial Acumen: Experience managing budgets, revenue proposals, and forecasting results.
• Leadership Skills: Excellent leadership skills with the ability to inspire and motivate a team.
• Communication: Exceptional communication skills, both verbal and written.

Reap the Rewards:

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please contact the recruitment team at [e-mail]