Hospitality Services Manager

Hallmark Care Homes; Hagley; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Induction and ongoing training

Career progression

Employee discounts

Pension & life assurance

Job summary

Hallmark Luxury Care Homes is seeking an experienced Hospitality Services Manager to lead hotel service operations within our care home setting, reporting to the General Manager. You will supervise housekeeping, food service, and guest experience, while promoting a safe, hygienic, and welcoming environment.

The role requires strong leadership, budgeting, and excellent communication with residents and staff.

Qualifications

• Experience as Hospitality Services Manager in hospitality sector.
• Degree or diploma in Hotel Management or equivalent.
• Budgeting, revenue proposals, and forecasting experience.
• Strong leadership and communication skills.

Responsibilities

• Provide strong leadership to team ensuring outstanding hospitality services in safe environment.
• Coordinate between housekeeping, laundry, maintenance, and care teams to uphold standards.
• Engage with residents, manage expectations, and incorporate feedback.
• Control costs and identify revenue opportunities for budgets.
• Collaborate with chef and kitchen team to present five-star service.

Skills

Hospitality leadership

Budget management

Communication skills

People leadership

Customer service mindset

Education

Hotel management degree

Job description

Join Our Team as a Hospitality Services Manager at Hallmark Luxury Care Homes!

At Hallmark Luxury Care Homes, we are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the fullest. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we have been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that’s why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About The Role

Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do.

As a Hospitality Services Manager, you'll play a pivotal role in ensuring the highest standard of hospitality services within our care home. Reporting to the General Manager, you'll use your expertise to supervise all aspects of hotel services, promoting a positive and supportive working environment for our team members.

Key Responsibilities

• Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
• Environmental Standards: Uphold environmental standards by coordinating between housekeeping, laundry, maintenance, and care teams.
• Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
• Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
• Collaboration: Work closely with the chef and kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.

What We're Looking For

We are looking for individuals who are:

• Experience: Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
• Qualifications: Degree or diploma in Hotel Management or equivalent.
• Financial Acumen: Experience managing budgets, revenue proposals, and forecasting results.
• Leadership Skills: Excellent leadership skills with the ability to inspire and motivate a team.
• Communication: Exceptional communication skills, both verbal and written.

Benefits

• Competitive salary and holiday entitlement.
• Comprehensive induction and ongoing training.
• Opportunities for career progression within the Hallmark Care Homes group.
• Access to employee benefits, including discounts on high street and online retailers.
• Workplace pension scheme and life assurance options.

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents. By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role. If you're ready to make a positive impact and create meaningful connections with our residents, we invite you to apply and become a valued team member!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.