Hospitality Service Supervisor - Housekeeping

LGH Hotels Management Ltd; Milton Keynes; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit programme

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Health & death benefit plans

Cycle to work

Wellbeing resources

Breathing exercises

24/7 support line

Team recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management Ltd. seeks a reliable Hospitality Service Supervisor to oversee the housekeeping team at Holiday Inn Milton Keynes - Central. You will guide, coach and plan daily tasks to consistently deliver pristine guest rooms and public areas, while coordinating with Front Office and Maintenance for smooth operations.

The role emphasizes hands-on leadership, clear communication, and a calm, practical approach to maintain LGH’s service excellence across the hotel.

Qualifications

• Experience in housekeeping with supervisory responsibilities.
• Ability to train and guide a team in a busy hotel environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Supervise and support the housekeeping team, ensuring cleaning standards and service levels are consistently met.
• Train and guide team members, helping them feel confident, capable and clear in their responsibilities.
• Plan daily schedules and allocate tasks effectively, ensuring all areas of the hotel are cleaned efficiently and on time.
• Inspect guest rooms and public areas regularly to maintain high standards of cleanliness and presentation.
• Monitor stock levels of cleaning supplies and equipment, ordering replacements when required.
• Liaise closely with Front Office, Maintenance and other departments to support smooth operations and guest satisfaction.
• Report any maintenance, health or safety concerns promptly and accurately.
• Ensure all housekeeping activities comply with health and safety standards and procedures.

Skills

Housekeeping supervision

Team leadership

Organization

Clear communication

Job description

Holiday Inn Milton Keynes - Central

Check out the hotel on our virtual tour!

The Opportunity

We are looking for a reliable, organised and people‑focused Hospitality Service Supervisor to support the day‑to‑day running of our housekeeping department and help maintain consistently high standards across the hotel. In this role, you will be a visible and supportive presence for the housekeeping team, providing clear guidance, reassurance and direction throughout the day. Your calm, practical approach will help the team feel confident and supported, ensuring guest rooms and public areas are presented to the highest standards of cleanliness, comfort and care.

Key Responsibilities

• Supervise and support the housekeeping team, ensuring cleaning standards and service levels are consistently met
• Train and guide team members, helping them feel confident, capable and clear in their responsibilities
• Plan daily schedules and allocate tasks effectively, ensuring all areas of the hotel are cleaned efficiently and on time
• Inspect guest rooms and public areas regularly to maintain high standards of cleanliness and presentation
• Monitor stock levels of cleaning supplies and equipment, ordering replacements when required
• Liaise closely with Front Office, Maintenance and other departments to support smooth operations and guest satisfaction
• Report any maintenance, health or safety concerns promptly and accurately
• Ensure all housekeeping activities comply with health and safety standards and procedures

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This Role Is Ideal For Someone Who

• Has experience in housekeeping and is ready to take on a supervisory or leadership role
• Takes pride in high standards of cleanliness and presentation
• Enjoys supporting and guiding others in a practical, hands‑on environment
• Communicates clearly, calmly and respectfully with colleagues across departments
• Is well organised and confident managing priorities in a busy setting
• Pays close attention to detail and understands how routine and consistency support quality
• Values teamwork and contributes to a positive, respectful workplace culture

Hotel

Situated in the heart of Milton Keynes’ business and shopping district, the hotel is a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also conveniently just a 30-minute drive away. For business travelers, the hotel’s proximity to companies like Argos and Santander is ideal, and the 9 flexible conference rooms in the Academy conference center can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10-minute drive away. Shopping enthusiasts will appreciate the nearby Intu Milton Keynes Shopping Center mall, which offers a variety of high‑street shops. For those seeking adventure, the indoor Snozone provides an opportunity to try skiing

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.