Hospitality Sales Coordinator

Welsh Rugby Union (WRU); Cardiff; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension (Salary Sacrifice)

Life assurance

Ticket allocation

Birthday leave

Employee assistance programme

Hybrid working

Free stadium parking

Gym access

Store discounts

Cycle to work

Eye care voucher

Descripción de la vacante

Welsh Rugby Union (WRU) is seeking a Hospitality Sales Coordinator to support the Hospitality Sales team in processing and fulfilling hospitality packages from sale through to event day at the Principality Stadium. You will coordinate catering and hospitality for WRU international home games and third-party events, ensuring a high-quality guest experience.

The role involves close collaboration with internal teams and suppliers, with opportunities for direct selling during peak demand periods and

Formación

• Experience in hospitality sales, events, or customer service in a large venue is advantageous.
• Strong client relationship management and invoicing capabilities.
• Able to support sales initiatives and upsell in a fast-paced environment.
• Excellent written and verbal communication in English; Welsh is desirable.

Responsabilidades

• Serve as event-day lead coordinating hospitality catering with venues and partners.
• Process invoicing and liaise with Finance for client billing.
• Coordinate external suppliers for theming, AV and catering requirements.
• Support outbound direct sales during peak periods to drive revenue.
• Deliver excellent hospitality experiences to long-term and event-based clients.

Conocimientos

Administration

Customer service

Sales support

Communication skills

Microsoft Office

Welsh language (desirable)

Team player

Herramientas

Microsoft Office (Office 365)

Descripción del empleo

The Hospitality Sales Coordinator plays a key support and coordination role within the Hospitality Sales team, managing the processing and fulfilment of hospitality packages from the moment they have been sold by the team through to event day.

The role coordinates catering and hospitality requirements for clients attending WRU international home games and third-party events such as concerts and other sporting events at the Principality Stadium.

You will be working closely with internal teams and suppliers to ensure a high-quality guest experience. In addition to hospitality coordination support, you will also be involved in direct selling activities especially during periods of peak demands.

The Person

Previous experience in hospitality sales, event management, or customer service within a large-scale venue or stadium environment would be beneficial.

• Previous experience in administration, telephone handling, invoicing.
• Strong customer service skills and ability to manage client relationships.
• Ability to support sales initiatives and upselling opportunities in a fast paced, customer focused environment.
• Strong communication skills, both verbal and written.
• Excellent IT skills, specifically Microsoft package.
• Ability to manage multiple tasks and meet deadlines.

Ability to work independently and as part of a team.

Ability to communicate and work through the medium of Welsh is desirable.

The Role

Hospitality Sales and Catering Coordination:

Serve as the event day lead for specified events to liaise between Hospitality Sales and the Stadium Food and Beverage Partner with regards to catering requirements across the stadium for main bowl events.

Working with the Finance team on fulfilment of invoicing to clients for hospitality packages that have been sold by the Hospitality Sales team.

Working with external suppliers and catering partners on the theming, look and feel of an event.

Overseeing external supplier coordination for all audio-visual requirements.

Outbound direct sales activities to support the Hospitality sales team members during periods of peak demand.

Supporting the team as required to drive additional spend of wines and additional food items in advance of event day and on event days.

Hospitality Client Management:

Supporting Hospitality Sales team to deliver an excellent standard of hospitality to long term and event by event clients.

Respond to and manage feedback from hospitality clients.

Lead on the distribution of hospitality room passes via the PSE VIP Tickets App.

Be the key point of contact in certain hospitality spaces on event day, ensuring client expectations and requirements are met.

Any other duties that support the broader Commercial sales team as required.

WRU Requirements

The WRU require that individuals are proficient in IT skills, specifically Microsoft packages. Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.

Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable.

The Perks

As a permanent member of the WRU Group, you will have access to our full range of employee benefits, including:

• Salary Sacrifice Pension (5% employee contribution, matched by WRU)
• Life assurance scheme
• WRU Group Ticket Allocation (in line with ticketing policy)
• One additional paid day off (birthday leave)
• Employee assistance programme
• Team Tactics – hybrid working arrangements
• Free stadium parking and gym
• WRU Group store and tour discounts
• WRU Group partnership offers
• Eye Care Voucher Scheme
• Cycle to Work Scheme

Our Values

The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace: Integrity, Excellence, Success, Courage, Family & Humour.

Inclusion At The WRU

The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected. We are happy to talk to you about our Crys I Bawb EDI Strategy (2024-2029) and you can also read more about our commitment in our Equality, Diversity and Inclusion Policy.