Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; York; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant General Manager to join their dynamic team in York. This role is pivotal in leading the restaurant operations, ensuring exceptional service, and fostering a positive team environment. With a focus on continuous improvement, the successful candidate will embody the company's values and drive team performance. The position offers a competitive salary, bonus opportunities, and a range of benefits, including a generous food allowance and discounts. If you are passionate about hospitality and looking to make a positive impact, this is the perfect opportunity for you.

Benefits

£3000 bonus opportunity

Average of £140 tips per week

Access to Wagestream

Dedicated 6-week training program

Free Wagagama food allowance

50% discount at Wagagama

30% off at other TRG brands

Internal progression opportunities

Wellness support

Family-friendly policies

Qualifications

• Experienced hospitality manager with strong leadership skills.
• Ability to manage budgets and improve restaurant performance.

Responsibilities

• Support the General Manager in leading the restaurant team.
• Inspire and motivate staff to deliver exceptional service.

Skills

Team Leadership

Communication

Financial Performance Management

Budget Management

Problem Solving

Job description

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Hospitality Operations Manager (Hiring Immediately), York

Client: Wagamama

Location: York

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Assistant General Manager | Full Time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The role:

As an Assistant General Manager, you'll be a key part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll embody our people promise, values, and leadership behaviors. You’ll inspire and motivate your team to deliver exceptional service and exceed expectations. A passion for people, food, and hospitality, along with a drive to make positive change, are essential.

Benefits include a competitive salary, a £3000 bonus opportunity per year, an average of £140 tips per week*, access to Wagestream to access up to 30% of your earnings before payday, a dedicated 6-week training program, free Wagagama food allowance of £14-£25 on every shift, 50% discount at Wagagama, 30% off at other TRG brands, internal progression opportunities towards becoming a General Manager, wellness support, family-friendly policies, and financial wellbeing support.

What we look for:

• An experienced hospitality manager capable of leading a team with positive behavior and performance in a fast-paced, complex environment.
• A strong communicator who engages with their team with care and consideration.
• Experience in understanding and improving restaurant financial performance.
• Ability to manage budgets and labor costs.
• A passionate leader committed to team development and performance management.
• An inspiring individual who fosters a nourishing and flourishing team environment.
• A proactive problem solver able to make quick decisions.

The Wagamama way:

Our philosophy of Kaizen—meaning 'good change'—drives us to continually improve in all we do, from our food to our work and community impact. We celebrate individuality and diversity, fostering an environment of trust, support, and open dialogue. We invite you to bring your authentic self to Wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams and vary by restaurant. They are not guaranteed wages and are left at guests' discretion.