Hospitality Operations Manager (Hiring Immediately)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an Assistant General Manager to join their dynamic team in Newcastle-upon-Tyne. This role is perfect for an experienced hospitality manager who thrives in a fast-paced environment and is passionate about delivering exceptional service. You'll play a crucial role in leading the restaurant, inspiring your team, and driving performance. With a competitive salary, bonus opportunities, and a range of benefits including a food allowance and wellness programs, this position offers a fantastic opportunity for growth and development in a supportive and vibrant workplace. Bring your authentic self and be part of a culture that celebrates personality over perfection.

Benefits

Free food allowance (£14-£25) on every shift

Discounts at Wagamama and other TRG brands

Wellness programs

Family-friendly policies

Financial wellbeing support

Dedicated 6-week training program

Internal progression opportunities

Qualifications

• Experienced hospitality manager with a passion for food and people.
• Strong communicator fostering open conversations and team support.

Responsibilities

• Support the General Manager in leading the restaurant team.
• Drive performance and ensure exceptional service delivery.

Skills

Hospitality Management

Team Leadership

Financial Performance Management

Communication Skills

Problem Solving

Job description

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Hospitality Operations Manager (Hiring Immediately), Newcastle-upon-Tyne, Tyne and Wear

Client: Wagamama

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Assistant General Manager | Full Time

At Wagamama, we’re an eating house for the soul. With over 160 UK restaurants and growing, our purpose is to nourish the world from bowl to soul. Inspired by fast-paced Japanese ramen bars since 1992, Wagamama is a celebration of Asian food brought to life.

We’re looking for an Assistant General Manager to join us on our journey of true nourishment.

The role:

As an Assistant General Manager, you'll be an integral part of the restaurant leadership team, supporting the General Manager in leading the restaurant in the Wagamama way. You’ll embody our values and core leadership behaviors, inspiring and motivating your team to provide exceptional service and exceed expectations. A passion for people, food, and hospitality, along with a drive to make positive change, are essential.

We offer a competitive salary, a £3,000 bonus opportunity per year, and an average of £140 tips per week.*

Additional benefits include access to Wagestream, a dedicated 6-week training program, free Wagamama food allowance (£14-£25) on every shift, discounts at Wagamama and other TRG brands, internal progression opportunities, wellness programs, family-friendly policies, and financial wellbeing support.

What we look for:

• An experienced hospitality manager capable of leading a restaurant team with positive behavior and driving performance in a fast-paced environment.
• A strong communicator who fosters open and caring conversations, ensuring team support.
• Experience in understanding and managing restaurant financial performance and budgets.
• A passionate leader who manages team performance and development.
• An inspiring individual who engages their team and promotes growth.
• A proactive problem solver, able to make quick decisions on their feet.

The Wagamama way:

Kaizen, meaning ‘good change’, is our core philosophy. It influences everything we do — from our food to our work culture — emphasizing continuous improvement, community impact, and environmental responsibility.

We celebrate personality over perfection, welcoming everyone’s unique story. We promise to support you and build trust through open, honest conversations.

All we ask is for you to bring your authentic self to the team.

Be you, be Wagamama.

Wagamama is proudly part of Disability Confident.

*Tips are 100% for our teams and vary by restaurant. They are not guaranteed wages and are left at guests’ discretion.