Hospitality Operations Lead | Shift & Service Champion

Lisini Pub Co Ltd; Blantyre; Remote; GBP 1,515,000 - 2,066,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Flexible shifts

Learning & development

Pension scheme

Staff discounts

Golf membership

10 Year Club

Daily meals on shift

Lisini Ball attendance

Event discounts

Job summary

Lisini Pub Co Ltd is a well-established, family-run hospitality business with over 50 years of experience. We seek a motivated leader to oversee daily operations on shift, guide the team, and ensure outstanding customer service.

You will uphold safety and hygiene standards, manage stock and cash, and support events. We offer a competitive hourly rate, progression paths, flexible shifts, and various staff benefits.

Qualifications

• Strong leadership qualities with a passion for delivering results through others.
• A hands-on and flexible approach, with excellent time management.
• A customer-focused mindset and natural ability to solve problems.
• Great attention to detail and a high standard of operational awareness.
• Solid communication skills - both with customers and across your team.
• A good understanding of health and safety, licensing laws, and food & beverage standards (training provided).

Responsibilities

• Oversee daily operations and lead the team on shift.
• Deliver excellent customer service and resolve issues.
• Ensure standards in safety, hygiene, and company policy.
• Manage stock, cash, and daily reporting.
• Support events and identify ways to improve operations.

Skills

Leadership

Hands-on

Customer focus

Attention to detail

Communication

Health & Safety

Job description

Lisini Pub Co Ltd is a well-established, family-run hospitality business with over 50 years of experience. We seek a motivated leader to oversee daily operations on shift, guide the team, and ensure outstanding customer service.

You will uphold safety and hygiene standards, manage stock and cash, and support events. We offer a competitive hourly rate, progression paths, flexible shifts, and various staff benefits.