Waiter/ Waitress - O2, London

TOCA Social France; Greater London; On-site; GBP 1,653,000 - 2,066,000; Part time

Benefits offered by this job

£12.71 per hour plus service charge

Complimentary TOCA games

Huge discounts on food & beverages

Free meal while on shift

Teammate Assistance Programme withCoun

Progression opportunities

Job summary

TOCA Social in London is seeking a Hospitality Champion to welcome guests, take orders, deliver food and drinks, and help create memorable dining experiences. You will work up to 15 hours per week, with evenings and weekends required, covering a range of duties from greeting guests to supporting kitchen and bar teams, while staying friendly, efficient and compliant with safety procedures.

We offer training and progression opportunities as TOCA Social expands, with a welcoming team and vibrant

Qualifications

• Punctual, reliable individual with a positive attitude.
• Capable of delivering top quality guest experiences.
• Willing to work evenings and weekends.

Responsibilities

• Greet and support guests throughout their journey to provide best-in-class experiences.
• Take guest orders, deliver food and drinks, and check in with guests.
• Conduct box demos and deliver steps of service to TOCA standards.
• Handle enquiries and bookings, upsell where possible.
• Manage cloakroom/boot room as needed; assist kitchen and bar teams when required.
• Follow health, safety, and allergy procedures and assist with basic tech issues.

Skills

Customer service

Hospitality

Punctuality

Team player

Fast learner

Job description

Description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!

Description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Benefits

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

• £12.71 per hour plus service charge! (approx. £2.46 per hour based on last month's earnings)
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

Job Highlights

Location: TOCA Social, The O2, Peninsula Square, SE10 0DX

Reports to: Hospitality Manager

Hours Required: 15 per week. Candidates must be flexible to work evenings and weekends.

The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!

Role Scope & Responsibilities

With a can-do attitude, we’ll provide you with the tools and training you need to be a Hospitality Champion which involves:

• Greeting & supporting guests through their journey to provide a best in class experience
• Taking guest orders, delivering food and drinks and checking in with guests
• Conducting box demo’s and delivering steps of service to the TOCA Social standards
• Handling guest enquiries and bookings in person and via phone and upselling where possible
• Managing our cloakroom and boot room as needed
• Walking guests through our F&B offering and making recommendationsHaving an eye for opportunity to exceed expectations in a positive, surprising and delightful manner
• Ensuring guest facing areas are clean and presentable at all times
• Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions
• Proving clear and concise communication to teammates to minimise disruption to guests
• Ensuring all items/stock are replenished and available to guests
• Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’
• Following all health & safety and allergy procedures
• Providing basic tech troubleshooting
• Being flexible in covering a range of duties in line with business needs when required

Qualifications & Experience

• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)

TOCA Social is committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.