Hospitality Manager

Delaware North at London Stadium - Queen Elizabeth Olympic Park; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

Delaware North UK recrute un Casino Hospitality Manager pour gérer l'hospitalité lors d'événements au London Stadium. Le candidat idéal aura une solide expérience en hôtellerie, avec des compétences en leadership et un fort accent sur l'expérience client. Rejoignez une équipe dynamique pour un premier plan excitant en 2025 avec de grands événements sportifs.

Benefits

Repas gratuits lors des jours d'événements

Horaires flexibles

Expérience dans un lieu dynamique

Qualifications

• 1-2 ans d'expérience dans un rôle d'hôtellerie lié.
• Expérience à superviser des équipes.
• Connaissance de l'industrie de la restauration.

Responsibilities

• Diriger et former les équipes avec une approche pratique.
• Promouvoir l'excellence du service client.
• Gérer les opérations y compris l'inventaire et les performances.

Skills

Leadership

Customer Service Excellence

Team Management

Job description

The opportunity

Delaware North UK is hiring a casual Hospitality Manager to join our team at the fantastic London Stadium, in Stratford, East London. Do you want to manage exciting event day hospitality and non-event day conferences at the ultimate premium lounge? As a Manager in Hospitality, you will be driving the team to provide exceptional leadership, managing team members to deliver great guest experiences through first-class customer service across our range of quality offerings, including panoramic views in BM6, one of our 9 premium suites, 16 boxes, and premium bars, covering a range of services for over 3,000 guests. With a fantastic 2025 underway and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more exciting atmospheres. So, are you the Hospitality Manager we are looking for, ready to share your operational passion, strong leadership, and team guidance skills? Apply now to join us at the heart of East London sports and entertainment.

Pay

The expected pay for this role is £25.90 / hour

What we offer

At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• Competitive weekly pay
• Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
• Free meal on event days
• Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, where it will be our biggest year yet, including West Ham United in Premier League football, UK Athletics Meet, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!

Help us delight the world by applying today.

What will you do?

• Proactively lead teams, establishing a hands-on approach to the operation
• Guide and direct team members, developing a strong frontline, and promoting customer service excellence and efficiencies
• Elevate the guest experience, supporting team members to deliver top-tier service and satisfaction
• Effectively manage operational excellence, including inventory, staffing, and performance metrics
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• 1 – 2 years’ experience in a related hospitality role; no degree required
• Experience supervising and leading small and large-scale hospitality teams
• Knowledge of the Food Beverage industry, preferably within hospitality and catering environments

Source: Hospitality Online