Hospitality Manager, London Stadium

Delaware North; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

Delaware North UK is seeking a casual Hospitality Manager for the London Stadium, responsible for managing event day hospitality and conferences. The role requires excellent leadership and customer service skills, with a focus on enhancing guest experiences at one of the UK’s premier venues.

Benefits

Competitive weekly pay

Flexible hours, part-time shifts

Free meal on event days

Qualifications

• 1 - 2 years’ experience in a related hospitality role.
• Experience supervising and leading hospitality teams.

Responsibilities

• Lead teams and establish a hands-on approach to operations.
• Elevate guest experience and manage operational compliance.
• Direct team members to ensure customer service excellence.

Skills

Customer service excellence

Leadership

Operational management

Job description

The opportunity

Delaware North UK is hiring a casual Hospitality Manager to join our team at the fantastic London Stadium, in Stratford, East London. Do you want to manage exciting event day hospitality and non-event day conferences at the ultimate premium lounge? As a Manager in Hospitality, you will be driving the team to provide exceptional leadership, managing team members to deliver great guest experiences through first-class customer service across our range of quality offerings, including panoramic views in BM6, one of our 9 premium suites, 16 boxes, and premium bars, covering a range of services for over 3,000 guests. With a fantastic 2025 underway and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more exciting atmospheres. So, are you the Hospitality Manager we are looking for, ready to share your operational passion, strong leadership, and team guidance skills? Apply now to join us at the heart of East London sports and entertainment.

Pay

The expected pay for this role is £25.90 / hour

What we offer

At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• Competitive weekly pay
• Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
• Free meal on event days
• Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2025, where it will be our biggest year yet, including West Ham United in Premier League football, UK Athletics Meet, Sam Fender, East London musical icons Iron Maiden taking the stage, and more!

Help us delight the world by applying today.

What will you do?

• Proactively lead teams, establishing a hands-on approach to the operation
• Guide and direct team members, developing a strong frontline, and promoting customer service excellence and efficiencies
• Elevate the guest experience, supporting team members to deliver top-tier service and satisfaction
• Effectively manage operational excellence, including inventory, staffing, and performance metrics
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• 1 – 2 years’ experience in a related hospitality role; no degree required
• Experience supervising and leading small and large-scale hospitality teams
• Knowledge of the Food & Beverage industry, preferably within hospitality and catering environments

Who we are

Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.

There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with San Fender, with a homecoming performance from East London giants, Iron Maiden in 2025. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!