Hospitality Manager

Andersen James Group; Manchester; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading property management organization in Manchester seeks a passionate and experienced Hospitality Manager to oversee cleaning and customer operations. In this pivotal role, you will manage over 110 cleaning professionals and innovate practices to enhance service standards at a key retail and leisure destination.

Benefits

Career growth opportunities across a national portfolio

Collaborative and team-focused culture

Qualifications

• Proven experience managing large teams in cleaning or facilities.
• Solid knowledge of cleaning systems and operations.
• Strong communication skills to maintain positive stakeholder relationships.

Responsibilities

• Leading day-to-day operations of environmental services.
• Managing team managers and driving operational standards.
• Coaching and developing your team for better performance.

Skills

Leadership

Communication

Operational Efficiency

Creative Thinking

Education

IOSH/NEBOSH certification or willingness to obtain

Job description

This range is provided by Andersen James Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Andersen James Group

Shopping Centre & Mixed-Use Destination Recruitment Expert 07458 142 899

Hospitality Manager

Salary: Up to £50,000

Type: Full-time & Permanent

The Opportunity…

A leading property management organisation is seeking a passionate, hands-on, and experienced Hospitality Manager to lead and innovate across cleaning &customer operations at one of the UK’s premier retail and leisure destinations. This is a rare opportunity to step into a high-impact leadership role, overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive meaningful change.

What You’ll Be Doing…

• Leading day-to-day operations of environmental services across the business
• Influencing the guest experience through sensory innovation and creative thinking
• Managing 4 Team Managers (2 day, 2 night)
• Driving innovation, operational efficiency, and cleanliness standards
• Reviewing and improving cleaning schedules, equipment use, and waste processes
• Coaching and developing your team with feedback and succession planning
• Collaborating with internal departments and external stakeholders
• Owning key KPIs around quality, performance, and customer satisfaction
• Supporting cultural change with a “people-first” approach

About You…

Must-have experience:

• Proven experience managing large teams in cleaning, facilities, or other service-led environments
• A track record of creative thinking and driving improvements in customer experience
• Solid knowledge of cleaning systems, operations, and equipment
• Inspirational leadership skills – able to motivate and engage established teams
• Strong communication skills and the ability to drive positive stakeholder relationships
• Commercially minded, process-focused, and solution-oriented
• Background in high-footfall environments (e.g. retail, leisure, hospitality)
• IOSH/NEBOSH or willingness to gain certification
• Experience in unionised environments or working with performance frameworks

Why Join?

• Impact from day one – play a pivotal role at a flagship UK destination
• Career growth – with opportunities across a national portfolio
• Be a change-maker – join a forward-thinking leadership team
• Team-focused culture – collaborative, transparent, and purpose-led

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Management

• Industries

  Facilities Services and Hospitality

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