Hospitality Manager

BaxterStorey Limited; London; On-site; GBP 43,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Hospitality Manager, where every interaction is an opportunity to create lasting impressions. This role involves leading a dedicated team, overseeing operations across elegant event spaces, and ensuring flawless service delivery. With a commitment to training and development, you'll thrive in an inclusive environment that values diversity and encourages personal growth. If you have a passion for food and exceptional customer service, this is your chance to make a significant impact in the hospitality industry.

Benefits

28 Days holiday including bank holidays

Birthday off

Enhanced maternity leave

Wedding/commitment day leave

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Cycle to work scheme

Qualifications

• Successful background in hospitality within a high-end environment.
• Strong leadership and interpersonal skills with a passion for service.

Responsibilities

• Lead and manage a hospitality team overseeing high-profile events.
• Coordinate details for client meetings and large gatherings.
• Ensure impeccable hygiene and service standards at all times.

Skills

Leadership

Customer Service

Problem Solving

Communication

Strategic Thinking

Education

Intermediate Food Hygiene Certificate

Experience in 5-star/Michelin star environment

Tools

Hospitality Management Software

Job description

Role: Hospitality Manager - Leading Law Firm

Hours: Monday to Friday

Salary: £43.2k - Overtime available @ time and half for events

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talentedHospitality Managerwho strives to exceed expectations at every turn.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Job Description

• Leading from the front, you'llmanage a dedicated hospitality team, overseeing operations across 30high-profile meeting rooms and elegant event spaces
• From intimate client meetings togatherings of up to 200 guests, you’ll coordinate every detail to ensure perfection
• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Work closely with theHead Chef, and attend weekly meetings with the Events Teamto ensure flawless service delivery and smooth operations
• Take charge of administrative responsibilities, including managing large volumes of email correspondence and creating event quotes
• Maintain impeccable hygiene, safety, and service standards at all times
• Foster a positive and productive work environment, promoting teamwork and professional development.
• Support with Implementing strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.
• Oversee daily operations of all hospitality services, including front desk, food and beverage, and event planning.

Qualifications

• Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
• Ability to display a real passion for food and customer service.
• Strong leadership and interpersonal skills,and able to demonstrate an analytical approach to problem solving.
• Excellent communication and customer service skills.
• Strategic thinking and the ability to work on own initiative,.
• Financially and commercially astute.
• Intermediate Food Hygiene Certificate or above.
• Proficiency in hospitality management software and tools.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.