Hospitality Manager

Connaught Care Collection; Chichester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-site meals

Free uniform

Annual pay reviews

Pension options

Life insurance

Job summary

Connaught Care invites an experienced Hospitality Manager to lead the bistro and bar at our luxury care home in the UK. You will oversee front-of-house operations, ensuring a resident-first, five-star service experience and a welcoming atmosphere for families and residents alike.

You’ll curate seasonal menus with the culinary team, supervise a small but high-performing team, and drive standards of presentation and cleanliness.

Qualifications

• Experience in managing hospitality or front-of-house operations (in hotels, restaurants, care, or cruise ships a strong plus).
• A passion for great service and an intuitive understanding of what makes people feel seen, welcome and well cared for.

Responsibilities

• Manage all daily operations of the bistro and bar area, ensuring a polished, welcoming, and resident-first environment
• Lead and support the hospitality team to deliver seamless table service, exceptional drinks, and memorable mealtime experiences
• Curate seasonal food and drinks offerings in collaboration with the culinary team
• Champion standards of cleanliness, presentation, and professionalism across all front-of-house areas
• Coordinate events, themed afternoons, cocktail hours and special celebrations to bring the space to life
• Build strong relationships with residents and their families, offering warm, attentive and personalised service
• Maintain stock control, order supplies, manage budgets, and report on performance with precision and flair

Skills

Hospitality management

Customer service

Team leadership

Budgeting

Stock control

Job description

Waterhaven Place Care Home, Sandpiper Road, Chichester, West Sussex, Po20 2NZ

Some people are quite hospitable. However, you orchestrate a mood—elegance, ease, and the quiet joy of being looked after.

We’re looking for a refined, service- driven Hospitality Manager to lead the bistro, bar and front-of-house experience at Connaught Care—a luxury, all- inclusive care home group that treats hospitality not as a department, but as a philosophy .

With six beautifully designed homes open and six more on the way, Connaught is redefining later life with five-star service, elegant surroundings, and the warmth of meaningful human connection . At the heart of it? Of course our exceptional care.... but also our bistros and bars—where birthdays are toasted, friendships are formed, and every cappuccino comes with care.

What You’ll Be Doing:

Manage all daily operations of the bistro and bar area, ensuring a polished, welcoming, and resident-first environment

Lead and support the hospitality team to deliver seamless table service, exceptional drinks, and memorable mealtime experiences

Curate seasonal food and drinks offerings in collaboration with the culinary team

Champion standards of cleanliness, presentation, and professionalism across all front-of-house areas

Coordinate events, themed afternoons, cocktail hours and special celebrations to bring the space to life

Build strong relationships with residents and their families, offering warm , attentive and personalised service

Maintain stock control, order supplies, manage budgets, and report on performance with precision and flair

What You’ll Bring:

Experience in managing hospitality or front-of-house operations (in hotels, restaurants, care, or cruise ships a strong plus)

A passion for great service and an intuitive understanding of what makes people feel seen, welcome and well cared for

Excellent leadership skills—able to inspire, train and support a small-ish, high-performing team

A natural eye for detail, from the shine on a glass to the tone of a welcome

A flexible, can-do attitude and the ability to remain calm and elegant under pressure

Why Connaught?

Because here, mealtimes are more than menus—they’re moments. Our bistros and bars aren’t afterthoughts—they’re the heart of our homes. As Hospitality Manager, you’ll play a central role in making our residents (and their loved ones) feel not just cared for, but cherished .

You’ll work in a stunning environment, with autonomy, trust, and the chance to lead something special—bringing energy, empathy and five-star finesse to every shift . And of course, you’ll be part of a culture that helps you Live a Life More Extraordinary too.

Benefits Include:

• Pay enhancements for Bank Holidays
• Free on-site meals
• Free uniform
• Free DBS check
• Annual Pay Reviews
• Continuous training and progression opportunities
• Annual Health Checks for all staff
• Salary sacrifice schemes including Pension, Childcare, Grocery, EV, and more.
• A personalised financial well-being platform
• Access to a 24/7 GP
• An enhanced EAP with up to 10 free counselling sessions
• Life insurance of up to 4X your salary
• Access to digital cognitive behavioural therapy
• Personalised Life and Leadership coaching
• YuLife rewards - get rewarded to meditate, do puzzles, and exercise
• An extra day of annual leave for birthdays
• The option to purchase up to five additional days of annual leave through our salary sacrifice scheme

....and more!

***All applicants must be able to demonstrate their right to live and work in the UK***

***We cannot sponsor***

Due to the nature of the role, this position is subject to an Enhanced Disclosure and Barring Service (DBS) check.

Location
Waterhaven Place Care Home, Sandpiper Road, Chichester, West Sussex