Guest Experience Host – Welcoming & Seating Lead

ES Trafford Centre; Manchester; On-site; GBP 12,000 - 17,000; Full time

Job summary

ES Trafford Centre is seeking a Host/Hostess to greet guests and be the first point of contact. You will manage wait times, escort guests to dining areas, and assist staff to ensure a smooth, welcoming experience from arrival to departure.

Ideal candidates have solid people skills and are comfortable working in shifts in a fast-paced environment, delivering excellent customer service at all times.

Qualifications

• Solid people skills to ensure a positive dining experience.
• Willingness to work in shifts in a fast-paced environment.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to dining areas.
• Provide menus.
• Greet customers upon their departure.
• Coordinate with wait staff about seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g. children, elderly).
• Assist wait staff as needed.

Skills

People skills

Customer service

Shift work

Job description

ES Trafford Centre is seeking a Host/Hostess to greet guests and be the first point of contact. You will manage wait times, escort guests to dining areas, and assist staff to ensure a smooth, welcoming experience from arrival to departure.

Ideal candidates have solid people skills and are comfortable working in shifts in a fast-paced environment, delivering excellent customer service at all times.