Hospitality & Group Ticketing Growth Lead

Barnsley Football Club; Reading; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Reading Football Club is seeking a Hospitality & Group Ticketing Coordinator to grow and develop matchday hospitality and group ticketing offerings at the Select Car Leasing Stadium. You will bring previous telesales experience and take lead on both inbound enquiries and outbound sales to corporate lounges, boxes and community groups.

You will collaborate with Catering and Commercial teams to deliver an excellent hospitality experience on matchdays and beyond, while building lasting

Qualifications

• Previous telesales/phone-based sales experience.
• Experience delivering hospitality services to corporate clients.
• Ability to manage group ticketing for 10+ attendees.
• Strong relationship-building with customers.

Responsibilities

• Meet and exceed individual and team revenue goals.
• Be a visible presence on matchdays and main contact for hospitality and Group Ticketing customers.
• Handle matchday hospitality and group ticketing administration with the ticketing team.
• Collaborate with Catering and Commercial staff to deliver excellent hospitality.
• Establish post-match communications to gather feedback and upsell.
• Build relationships with customers through outbound calls, emails, meetings.
• Make outbound sales calls to drive prospects and sales.
• Communicate team happenings and available inventory.
• Represent Reading Football Club and manage inquiries from first meeting onward.
• Identify upsell opportunities with internal stakeholders.
• Shape and lead hospitality events calendar to increase activity.
• Work with catering team to create best-in-class hospitality environment.
• Carry out other tasks as directed.

Skills

Problem Solving

Relationship Building

Verbal & Written Communication

Team Player

Numeracy

Proactive Attitude

Customer Service

Job description

Reading Football Club is seeking a Hospitality & Group Ticketing Coordinator to grow and develop matchday hospitality and group ticketing offerings at the Select Car Leasing Stadium. You will bring previous telesales experience and take lead on both inbound enquiries and outbound sales to corporate lounges, boxes and community groups.

You will collaborate with Catering and Commercial teams to deliver an excellent hospitality experience on matchdays and beyond, while building lasting