Hospitality General Manager - Lead Guest Experience & Team

Bella Italia Telford; Telford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonus

Tronc eligibility

Food & drinks discount

Apprenticeships support

Wellbeing program

Wages before payday

Gym discounts

Theme park savings

Job summary

Bella Italia is seeking a General Manager to lead day-to-day operations in a fast-paced, guest-first environment. You’ll be the face of the restaurant, ensuring outstanding guest experiences while driving brand and location goals.

You’ll inspire your team, foster internal talent, and uphold safety and compliance to keep operations smooth and compliant. With a focus on commercial success, you’ll manage performance, support development, and contribute to a positive, energetic workplace.

Qualifications

• Proven experience leading hospitality teams and delivering exceptional guest experiences.
• Strong focus on driving brand and restaurant goals.
• Ability to inspire and develop staff in a high-energy environment.
• Knowledge of health & safety standards and compliance.
• Excellent communication and stakeholder management.

Responsibilities

• Lead from the front delivering exceptional guest experiences and being the face of the restaurant.
• Drive performance achieving and exceeding brand and restaurant goals.
• Inspire & develop your team creating a fun, motivating environment while nurturing internal talent.
• Ensure safety & compliance keeping the restaurant running smoothly and legally.
• Be commercially aware understanding how every decision impacts the wider business.

Skills

Leadership

Guest experience

Team development

Commercial awareness

Safety & compliance

Job description

Bella Italia is seeking a General Manager to lead day-to-day operations in a fast-paced, guest-first environment. You’ll be the face of the restaurant, ensuring outstanding guest experiences while driving brand and location goals.

You’ll inspire your team, foster internal talent, and uphold safety and compliance to keep operations smooth and compliant. With a focus on commercial success, you’ll manage performance, support development, and contribute to a positive, energetic workplace.